General Management Program For ITES Professionals

The program has been specially designed by IIM Calcutta for young executives working in ITES sector and having experience of 1 to 7 years. Beside the general management modules the program also covers specially designed modules for ITES professionals relevant for their day to day job, such as Process Quality and Control, Performance Management, process productivity and cost control, strategy execution etc.

Today's managers need applicable knowledge and skills to navigate their organizations through an ever-changing and dynamic global business environment. This course enables young executives in the ITES sector in achieving their goals using the skills learnt during the program

Course Content
* Strategic Perspective on business: An Overview
* Managerial economics
* Understanding Customers and customer behaviour
* Understanding competition
* Making the product/ service available to customers - decisions on product, distribution, promotion and pricing
* Understanding finance and accounts
* Understanding corporate performance - financial and operating aspects
* Understanding organization and people processes

Special topics on ITS Industry:
* ITES industry - An over view and strategic perspective on customers and competition
* ITES Project costing and pricing for offering services to prospective clients
* ITES Process Quality and Control
* ITES process productivity and cost control
* ITES industry - negotiation and communication skills
* ITES industry - performance management
* ITES industry - loyalty and retention issues
* ITES industry - managing transition from onsite to off shore/ offsite
* ITES industry - building and maintaining relationships with customers
* ITES industry - leading teams ITES industry - techno economic evaluation of a start up BPO venture