Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

This course is meant for

* Client
* Staff
* Channel Associates

Requirements
* Operational Skills of Windows 2003 Server and Windows-XP
* Fundamental skills of SQL-Server 2000
* Fundamental skills of Web Logic and Web Logic Domain
* Fundamental skills of Internet Information Services
* Integrated CCE, Hosted and Unified ICM Building and Installation

* Working knowledge of:
o ICM Techniques
o ICM components and architecture
o ICM Configuration
o System IPCC Functions and Configuration
o Setting voice script in ICM
o Working on ICM Script Editor to install routing scripts
o Installation of Call Manager to interface with ICM

This course aims at :

Cisco Interaction Manager gives the ability for agents to choose and handle E Mail, chat, web collaboration, and voice requirements with the use of an interconnected platform for job handing over using workflow situation, routing scripts, and socket message along with Cisco Unified Contact Center Enterprise 7.5, with ease of access and interoperability of both under the Cisco Agent Desktop Embedded Browser.This teacher based course will describe the responsibilities required for employment, installation, and support of Unified E-mail communication Manager and Unified Web communication Manager, the components that makes up Cisco Interaction Manager.

Course Content

* Advantages Description
* Architecture and Installation
* User administration
* Knowledge Base
* General management and Workflow
* The E-Mail manager
* The incorporated System
* Unified Contact Center Enterprise installation
* Unified Windows Imaging Format
* Supervising and Reporting
* Troubleshooting