Introductory Certificate In Hospitality Customer Service

West Herts College
In Watford (England)

Price on request

Important information

  • Course
  • Watford (England)
  • Duration:
    1 Week
Description

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.
Suitable for: Anyone working in a customer facing role within the hospitality industry.

Important information

Requirements: None.

Venues

Where and when

Starts Location
23 October 2009
22 January 2010
26 February 2010
30 April 2010
25 June 2010
Watford
Langley Road, WD17 4YH , Hertfordshire, England
See map

What you'll learn on the course

Hospitality Management
Hospitality
Customer Service

Course programme

Course suitability

Anyone working in a customer facing role within the hospitality industry.

Information about the course

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.

Presenting a professional image, communication skills and complaint handling.

Additionality

When will I receive my results?

Results will be forwarded on as soon as they are received at the college.  Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

Assessment

A True/False question paper at the end of the course.

Progression

Level 2 Customer Service.

 

Additional information

Payment options: UK/EU Fee : £57.00 Overseas Fee : £86.00 Part-time enrolments are subject to an additional annual registration fee of £10 payable once only per academic year (exemptions may apply).