IT Infrastructure Library ® v3 Foundation (ITIl V3 ) BootcampJodo Institute
- 24 hours of class
Frequent Asked Questions
* 6-12 months of experience in an IT Service Environment * Responsibility for taking substantial technical decisions affecting the support or delivery of IT services * The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority.
TIL Foundation BOOTCAMP: Course Outline • Introduction • Configuration Management • Service Desk & Incident Management • Problem Management • Change Management • Release Management • Service Level Management • Availability Management • Capacity Management • Business Continuity and IT Service Continuity Management • Financial Management for IT Services