ITIL® Foundation Certification: Online Self Paced Learning/Virtual ClassroomSyllabuss Educorp (P) Ltd.
- Online campus
- Delivery of study materials
- Support service
Frequent Asked Questions
· What are the objectives of this course?
Learning Benefits of ITIL® Foundation: Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL®Foundation exam. Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement. Learn how to apply ITIL®tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimise customer experience. Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes. Save costs by centralising activities and teams using well defined fit-for purpose and fit-for-use processes.
· Who is it intended for?
IT Managers/Support teams System Administrators/Analysts Operations Managers Database Administrators Service Delivery Professionals Quality Analysts Application Management team/Development team Process Owners/Practitioners
Pre Requisites: There is no eligibility criteria for ITIL® Foundation exam.
Qualification: There is no eligibility criteria for ITIL® Foundation exam.
· What marks this course apart?
Program Features: ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make a career in the IT Service Management sector. The ITIL® Foundation certification course emphasises adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on the approach and standards or Quality Management apart from following a practical approach of IT Service Management.
· What happens after requesting information?
1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired. 2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.
· How can I get certified in ITIL® Foundation from AXELOS?
You will be certified in ITIL® Foundation from AXELOS by following these processes: 1. Appear for ITIL® Foundation exam after completing the training. 2. Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] 3. Earn two ITIL® credits on successful completion of ITIL® Foundation exam
· Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
· Is exam fee included in the course fee?
Yes. The exam fee is included in the course fee.
· What certification do I get post the training?
After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Syllabuss. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.
What you'll learn on the course
Teachers and trainers (1)
2. Introduction to service management
3. Service management lifecycle
4. Introduction to Service Strategy
5. Service Strategy Concepts
6. Service Strategy Processes
7. Introduction to service design
8. Key concepts in service design
9. Service design processes
10. Introduction to Service Transition
11. Service Transition Processes
12. Introduction to Service Operations
13. Service Operations Processes
15. Introduction to Continual Service Improvement
16. Key Principles and Models
18. Tips and Tricks