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ITIL® Foundation Training

The Knowledge Academy
  • The Knowledge Academy
Special Emagister price

£ 149 - (Rs 12,314) £ 89 - (Rs 7,355)

I booked a very late course with this organization without knowing a lot about them and so was somewhat worried on my way there as I have had blended fortunes in the past with preparing organizations. I need not have stressed as the course was ...

Richard Jones
excellent see all opinions

Important information

  • Course
  • Beginner
  • Online
  • 13 hours of study
  • Duration:
    90 Days
  • When:

The Knowledge Academy's online ITIL training course will prepare delegates for the Foundation exam, which is sold separately to this course. This ITIL Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices. By choosing The Knowledge Academy's ITIL Foundation training course delegates will be able to take part at their own pace, adapting to their busy schedule.

This ITIL Online Foundation Training Course is intended for those looking to learn about IT Service Management to gain the certifications needed for a career, or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

Important information
Is this course for me?

This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Price for Emagister users: Limited Time Offer

Requirements: The ITIL Online Foundation Training Course has no pre-requisites and is open to everyone.


Where and when

Starts Location


Majid Khan
What I would highlight Extraordinary course with incredible offices. Will surely prescribe any individual who needs to do ITIL Foundation.

What could be improved N/A.

Course taken: August 2016 | Recomendarías este centro? Sí.
What I would highlight General my experience of the course was splendid, however that was 99% due to my educator (Anthony della Porta). He was truly phenomenal at making the subject reachable and genuine.

What could be improved In any case, in my opinon the offices were disillusioning for two reasons: 1. We were informed that refreshments would be given - in actuality this comprised just of a Klix machine. 2. We were not given ANY pens or paper or essential stationary, which again is worthy however we were not educated of this forthright. Other than those two focuses, everything was extraordinary.

Course taken: August 2016 | Recomendarías este centro? Sí.
Alan Eames
What I would highlight Truly appreciated the course, the instructor was learned and involving. I generally felt like I was learning as opposed to being instilled.

What could be improved Nothing.

Course taken: August 2016 | Recomendarías este centro? Sí.

What you'll learn on the course

Financial Management
Decision Making
Conflict Resolution
Problem Solving
Business Plan
IT Security
IT Management
Service Operations
Service Management
IT Network
IT Service Management
IT Service
IT Infrastructure Library
Business Plan

Course programme

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management