ITIL® Intermediate (OSA) Operational Support and Analysis Certification: Online Self Paced Learning

Syllabuss Educorp (P) Ltd.
Online

Rs 13,600
VAT incl.
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Important information

  • Certificate
  • Online
  • Duration:
    3 Months
  • When:
    Flexible
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes
Description

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL®Expert Certificate in IT Service Management.
ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively.

Important information
Venues

Where and when

Starts Location Timetable
Flexible
Online

Frequent Asked Questions

· What are the objectives of this course?

ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification offered to IT professionals who successfully qualify the ITIL® OSA exam. The ITIL®Intermediate Operational Support and Analysis (OSA) qualification demonstrates the candidate’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes a professional’s ability to apply OSA practices in: The resolution and support of the service management lifecycle, and ITIL® processes and functional areas such as Event management, Incident management, Request fulfillment, and so on.

· Who is it intended for?

1. IT Managers/Support teams 2. System Administrators/Analysts 3. Operations Managers 4. Database Administrators 5. Service Delivery Professionals 6. Quality Analysts 7. Application Management team/Development team 8. Process Owners/Practitioners

· Requirements

To be eligible for the ITIL® Intermediate Operational Support and Analysis Module – qualification, the following requirements have to be met: 1. A minimum 21 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution). 2. ITIL Foundation Certificate in IT Service Management.

· Qualification

To be eligible for the ITIL® Intermediate Operational Support and Analysis Module – qualification, the following requirements have to be met: 1. A minimum 21 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution). 2. ITIL Foundation Certificate in IT Service Management.

· What marks this course apart?

1. Get 28% salary hike as compared to your peers. 2. 7756 jobs for ITIL Intermediate certified 3. 26% opt for ITIL Intermediate certification

· What happens after requesting information?

1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired. 2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.

· Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

· What will I get along with this training?

You will have online access to e-learning, E-Books and practice tests along with the training.

What you'll learn on the course

Services Operations
Services Management
Service transition
Service Management

Teachers and trainers (1)

Sanchit Jain
Sanchit Jain
FACULTY

Course programme

Learning Unit 00 - Introductory Lesson

Learning Unit 01 - Introduction to Operation Support and Analysis

Learning Unit 02 - Event Management

Learning Unit 03 - Incident Management

Learning Unit 04 - Request Fulfillment

Learning Unit 05 - Problem Management

Learning Unit 06 - Access Management

Learning Unit 07 - Service Desk

Learning Unit 08 - Functions and Roles

Learning Unit 09 - Technology Implementation Considerations

Learning Unit 10 - Summary exam preparation and direct studies


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