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ITIL® Intermediate PPO

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Description

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Opinions

L

20/03/2014
What I would highlight At first I was adamant in taking the live virtual class as my intent was to take the live class. However, I found the virtual class effective and efficient. Trainer did a great job of keeping the class on track, answering our questions, and giving us great insights, tips and techniques on how to tackle the exam. Great job!

Would you recommend this course? Yes.

What you'll learn on the course

Intermediate

Course programme

Course Preview
  • ITIL Intermediate PPO
    • Learning Unit 00 - Introductory Lesson
      • 0.1 ITIL® 2011 Capability Module Planning Protection and Optimization
      • 0.2 Agenda
      • 0.3 Objective
      • 0.4 ITIL® 2011 Introduction
      • 0.5 ITIL® 2011 Intermediate
      • 0.6 ITIL - Qualification Criteria
      • 0.7 Definition of Service Lifecycle
      • 0.8 Definition of Service Capability
      • 0.9 Difference bw Lifecycle and Capability Modules
      • 0.10 Managing Across the Lifecycle
      • 0.11 Accreditation Institute
      • 0.12 PPO Course Description
      • 0.13 Course Objective
      • 0.14 Target Candidate
      • 0.15 Target Candidate contd
      • 0.16 Exam Pre-requisites
      • 0.17 ITIL® 2011 PPO Exam Format
      • 0.18 Exam Tips
      • 0.19 Course Outline
      • 0.20 Quiz
      • 0.21 Foundation Basics
      • 0.22 ITIL®
      • 0.23 ITIL® Publication
      • 0.24 ITIL® is presented as Best Practice What are Best Practices
      • 0.25 Why choose Public Standards over Proprietary ones?
      • 0.26 What is a Service?
      • 0.27 What is a Service Management?
      • 0.28 Service Management Roles: Service Owner
      • 0.29 Service Management Roles: Process Owner
      • 0.30 Connecting with Processes and Functions: RACI Matrix
      • 0.31 Key Terminology: Service Providers
      • 0.32 Key Terminology: Suppliers
      • 0.33 Thank You
    • Learning Unit 01 - Introduction to PPO
      • 1.1 Introduction to PPO
      • 1.2 Introduction to PPO
      • 1.3 Service Design - Purpose
      • 1.4 Service Design - Objectives
      • 1.5 Service Design - Value to Business
      • 1.6 Service Design - Basics
      • 1.7 Planning Protection and Optimization - Processes
      • 1.8 Service Design - Inputs
      • 1.9 Service Design - Outputs
      • 1.10 Objectives of Design Co-ordination
      • 1.11 Design Co-ordination - Scope
      • 1.12 Design Co-ordination - Value
      • 1.13 Design Co-ordination - Role of Design Coordination within PPO
      • 1.14 Design Co-ordination - Interfaces
      • 1.15 IT Service Management
      • 1.16 Concept of Service and Value - Definition of a Service
      • 1.17 Economic Value of a Service
      • 1.18 Combined Effects of Utility and Warranty
      • 1.19 Value to the Business - Monitor and Measure
      • 1.20 Process
      • 1.21 Organizing IT Service Management - Process Definition
      • 1.22 Characteristics of a Process
      • 1.23 Organizing IT Service Management - Organization Structure
      • 1.24 Summary
      • 1.25 Quiz
    • Learning Unit 02 - Capacity Management
      • 2.1 Capacity Management
      • 2.2 Capacity Management
      • 2.3 Capacity Management - Purpose and Objectives
      • 2.4 Capacity Management - Scope
      • 2.5 Capacity Management - Value to the Business
      • 2.6 Capacity Management - Policies
      • 2.7 Capacity Management - Principles
      • 2.8 Capacity Management - Process Activities
      • 2.9 Capacity Management - Sub-processes
      • 2.10 Capacity Management - Underpinning Iterative Activities
      • 2.11 Capacity Management - Thresholds Management and Control
      • 2.12 Capacity Management - Demand Management
      • 2.13 Capacity Management - Modeling and Trending
      • 2.14 Capacity Management - Application Sizing
      • 2.15 Exercise - 1
      • 2.16 Capacity Management - Triggers
      • 2.17 Capacity Management - Inputs and Outputs
      • 2.18 Capacity Management - Interfaces
      • 2.19 Capacity Management - Information Management
      • 2.20 Capacity Management - Challenges and Risks
      • 2.21 Capacity Management - CSFs and KPIs
      • 2.22 Capacity Management - Summary
      • 2.23 Quiz
    • Learning Unit 03 - Availability Management
      • 3.1 Availability Management
      • 3.2 Availability Management
      • 3.3 Availability Management - Purpose and Objectives
      • 3.4 Availability Management - Scope
      • 3.5 Availability Management - Value to the Business
      • 3.6 Availability Management - Policies
      • 3.7 Availability Management - Basic Concepts 1of3
      • 3.8 Availability Management - Basic Concepts 2of3
      • 3.9 Availability Management - Basic Concepts 3of3
      • 3.10 Availability Management - Reactive Activities
      • 3.11 Availability Management - Proactive Activities
      • 3.12 Availability Management - Techniques
      • 3.13 Availability Management - Triggers
      • 3.14 Availability Management - Inputs and Outputs
      • 3.15 Availability Management - Interfaces
      • 3.16 Availability Management - CSFs and KPIs
      • 3.17 Availability Management - Information Management
      • 3.18 Availability Management - Challenges and Risks
      • 3.19 Service Design - Availability Management Summary
      • 3.20 Quiz
    • Learning Unit 04 - IT Service Continuity Management
      • 4.1 IT Service Continuity Management
      • 4.2 IT Service Continuity Management
      • 4.3 IT Service Continuity Management - Purpose and Objectives
      • 4.4 IT Service Continuity Management - Scope
      • 4.5 IT Service Continuity Management - Value to the Business
      • 4.6 IT Service Continuity Management - Policies
      • 4.7 IT Service Continuity Management - Lifecycle
      • 4.8 IT Service Continuity Management - Activities 1of11
      • 4.9 IT Service Continuity Management - Activities 2of11
      • 4.10 IT Service Continuity Management - Activities 3of11
      • 4.11 IT Service Continuity Management - Activities 4of11
      • 4.12 IT Service Continuity Management - Activities 5of11
      • 4.13 IT Service Continuity Management - Activities 6of11
      • 4.14 IT Service Continuity Management - Activities 7of11
      • 4.15 IT Service Continuity Management - Activities 8of11
      • 4.16 IT Service Continuity Management - Activities 9of11
      • 4.17 IT Service Continuity Management - Activities 10of11
      • 4.18 IT Service Continuity Management - Activities 11of11
      • 4.19 Exercise - 2
      • 4.20 IT Service Management - Triggers
      • 4.21 IT Service Continuity Management - Interfaces
      • 4.22 IT Service Continuity Management - Inputs and Outputs
      • 4.23 IT Service Continuity Management - CSFs and KPIs
      • 4.24 IT Service Continuity Management - Challenges and Risks
      • 4.25 IT Service Continuity Management - Information Management
      • 4.26 IT Service Continuity Management - Summary
      • 4.27 Quiz
    • Learning Unit 05 - Information Security Management
      • 5.1 Information Security Management
      • 5.2 Information Security Management
      • 5.3 Information Security Management - Purpose and Objective
      • 5.4 Information Security Management - Scope
      • 5.5 Information Security Management - Value to the Business
      • 5.6 Information Security Management - Policies
      • 5.7 Information Security Management - Key Concepts
      • 5.8 Information Security Management - Key Concepts
      • 5.9 Information Security Management - Key Concepts
      • 5.10 Information Security Management - Key Concepts
      • 5.11 Information Security Management - Key Concepts
      • 5.12 Information Security Management - Key Concepts
      • 5.13 Information Security Management - Key Concepts
      • 5.14 Information Security Management - Key Concepts
      • 5.15 Information Security Management - Triggers
      • 5.16 Exercise - 3
      • 5.17 Information Security Management - Interfaces
      • 5.18 Information Security Management - Inputs and Outputs
      • 5.19 Information Security Management - CSFs and KPIs
      • 5.20 Information Security Management - Challenges
      • 5.21 Information Security Management - Risks
      • 5.22 Information Security Management - Information Management
      • 5.23 Information Security Management Summary
      • 5.24 Quiz
    • Learning Unit 06 - Demand Management
      • 6.1 Demand Management
      • 6.2 Demand Management
      • 6.3 Demand Management and service lifecycle
      • 6.4 Purpose and Objectives of Demand Management
      • 6.5 Scope of Demand Management
      • 6.6 Value to the Business
      • 6.7 Demand Management - Basic Concepts 1of4
      • 6.8 Demand Management - Basic Concepts 2of4
      • 6.9 Demand Management - Basic Concepts 3of4
      • 6.10 Demand Management - Basic Concepts 4of4
      • 6.11 Challenges in Managing Service Demand
      • 6.12 Management of Operation Demand
      • 6.13 Activities
      • 6.14 Activity based Demand Management
      • 6.15 Activity based Demand Management
      • 6.16 Benefits for analysing PBA
      • 6.17 Codifying of PBAs
      • 6.18 User Profile
      • 6.19 PBA and User Profile
      • 6.20 Differentiated Offerings
      • 6.21 Triggers Inputs and Outputs
      • 6.22 Outputs
      • 6.23 Interfaces
      • 6.24 Information Management
      • 6.25 Critical Success Factors
      • 6.26 Key Performance Indicators
      • 6.27 Challenges
      • 6.28 Risks
      • 6.29 Demand Management Summary
      • 6.30 Quiz
    • Learning Unit 07 - PPO Roles and Responsibilities
      • 7.1 Roles and Responsibilities
      • 7.2 Roles and Responsibilities
      • 7.3 Process Owner
      • 7.4 Process Manager
      • 7.5 Process Practitioner
      • 7.6 Capacity Management Process Owner
      • 7.7 Capacity Management Process Manager
      • 7.8 Availability Management Process Owner
      • 7.9 Availability Management Process Manager
      • 7.10 IT Service Continuity Management Process Owner
      • 7.11 IT Service Continuity Management Process Manager
      • 7.12 Information Security Management Process Owner
      • 7.13 Information Security Management Process Manager
      • 7.14 Key roles for Demand management
      • 7.15 Roles and Responsibilities Summary
      • 7.16 Quiz
    • Learning Unit 08 - Technology and Implementation considerations
      • 8.1 Technology and Implementation Considerations
      • 8.2 Technology and Implementation Considerations
      • 8.3 PPO Technology Considerations
      • 8.4 Designing Technology Architectures
      • 8.5 Generic Requirements (Toolsets)
      • 8.6 Evaluation Criteria for Technology
      • 8.7 Requirements Classification - MoSCoW
      • 8.8 Process Implementation
      • 8.9 Service Design Evaluation Criteria
      • 8.10 Service Design - Challenges
      • 8.11 Service Design - Risks
      • 8.12 Service Design - CSFs and KPIs
      • 8.13 Service Transition - Challenges
      • 8.14 Service Transition - Risks
      • 8.15 Service Transition - Critical Success Factors
      • 8.16 Service Operation - Challenges
      • 8.17 Service Operation Managers - Challenges 1of2
      • 8.18 Service Operation - Challenges 2of2
      • 8.19 Service Operation - Risks
      • 8.20 Service Operation - CSFs 1of3
      • 8.21 Service Operation - CSFs 2of3
      • 8.22 Service Operation - CSFs 3of3
      • 8.23 Implementing Service Operation - Planning
      • 8.24 Implementing Service Operation - Planning
      • 8.25 Exercise - 4
      • 8.26 Exercise - 4 (Contd)
      • 8.27 Summary
      • 8.28 Quiz
    • Learning Unit 09 - Summary exam preparation and direct studies
      • 9.1 Exam Preparation
      • 9.2 Exam Hints 1of4
      • 9.3 Exam Hints 2of4
      • 9.4 Exam Hints 3of4
      • 9.5 Exam Hints 4of4
      • 9.6 Case Studies Directed studies and Glossary
      • 9.7 Checkpoints
      • 9.8 Thank You

Additional information

  • What is this course about?

    The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:
    • Capacity management
    • Availability management
    • IT service continuity management (ITSCM)
    • Information security management
    • Demand management
    Simplilearn brings ITIL® Intermediate PPO certification training that allows one to prepare for the ITIL® PPO exam in the comfort of their own place and/or in a Classroom learning environment.


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