ITIL® Intermediate RCV

simplilearn
4.5
1 opinion
  • The course was well planned and it provided great opportunity for interactions and practical suggestions for improving your Scrum implementation.
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Description

  • Type

    Course

  • Methodology

    Online

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Reviews

4.5
  • The course was well planned and it provided great opportunity for interactions and practical suggestions for improving your Scrum implementation.
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

Sandeep Baweja

4.5
25/03/2014
What I would highlight: The course was well planned and it provided great opportunity for interactions and practical suggestions for improving your Scrum implementation.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017
2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Intermediate

Course programme

Course Preview
  • ITIL® Intermediate RCV
    • Learning Unit 00 - Introductory Lesson
      • 0.1 Introductory Lesson
      • 0.2 Agenda
      • 0.3 Objective
      • 0.4 ITIL® 2011 Introduction
      • 0.5 ITIL® 2011 Intermediate
      • 0.6 ITIL - Qualification Criteria
      • 0.7 Definition of Service Lifecycle
      • 0.8 Definition of Service Capability
      • 0.9 Difference between Lifecycle and Capability Modules
      • 0.10 Managing Across the Lifecycle
      • 0.11 Accreditation Institute
      • 0.12 RCV Course Description
      • 0.13 Course Objective
      • 0.14 Target Candidate
      • 0.15 Target Candidate contd..
      • 0.16 Exam Pre-requisites
      • 0.17 ITIL® 2011 RCV Exam Format
      • 0.18 Exam Tips
      • 0.19 Course Outline
      • 0.20 Quiz
      • 0.21 Foundation Basics
      • 0.22 ITIL History
      • 0.23 ITIL Service Management Lifecycle
      • 0.24 ITIL Processes across lifecycle
      • 0.25 Foundation Basics-4P's
      • 0.26 Business and IT Alignment How and what?
      • 0.27 What is Service?
      • 0.28 Service Management
      • 0.29 Service and value
      • 0.30 What is a Process?
      • 0.31 Governance and ITSM
      • 0.32 Thank You
    • Learning Unit 01 - Introduction to Release
      • 1.1 Learning Unit 1
      • 1.2 Service Transition
      • 1.3 Purpose and Objectives of Service Transition
      • 1.4 Key Terms in Service Transition
      • 1.5 Key Terms in Service Transition
      • 1.6 Service Transition - Scope in Relation to RCV processes ( 1 of 2)
      • 1.7 Service Transition - Scope in Relation to RCV processes ( 2 of 2)
      • 1.8 Service Transition Processes and Activities
      • 1.9 Service Transition - Value to Business ( 1of 2)
      • 1.10 Service Transition - Value to Business ( 2 of 2)
      • 1.11 Inter Lifecycle Stages Process interaction
      • 1.12 Developing an effective Service Transition Strategy
      • 1.13 Service Transition Lifecycle Stages
      • 1.14 Key initiatives for an effective preparation for Service Transition
      • 1.15 Planning and Coordinating Service Transition: Best Practices
      • 1.16 Planning and Coordinating Service Transition: Best Practices
      • 1.17 Planning and Coordinating Service Transition: Best Practices
      • 1.18 Planning and Coordinating Service Transition: Best Practices
      • 1.19 Providing Transition Process Support to Stakeholders
      • 1.20 Providing Transition Process Support to Stakeholders
      • 1.21 Providing Transition Process Support to Stakeholders
      • 1.22 Providing Transition Process Support to Stakeholders
      • 1.23 Learning Unit Summary
      • 1.24 Practical Exercise: Activity
      • 1.25 Quiz
    • Learning Unit 02 - Change Management
      • 2.1 Learning Unit 2
      • 2.2 Purpose and Objectives of Change Management
      • 2.3 Scope of Change Management Process
      • 2.4 Scope of Change Management: Strategic, Tactical, and Operational
      • 2.5 Business Value of Change Management
      • 2.6 Business Value of Change Management: Examples from Real Life
      • 2.7 Exercise: Assess the Impact of a Change
      • 2.8 Change Management Policies
      • 2.9 Change Management: Design and Planning Considerations
      • 2.10 Concept Refresh
      • 2.11 Concept Refresh
      • 2.12 What is Change Request?
      • 2.13 Types of Change Request
      • 2.14 Types of Changes,RFC's& Changes Records : Lets Set The Record Straight!
      • 2.15 Types of request by Service Lifecycle stage
      • 2.16 Change Models
      • 2.17 Change Proposals
      • 2.18 Standard Changes
      • 2.19 Standard Changes contd..
      • 2.20 Remediation Planning
      • 2.21 Change Management Process Activities
      • 2.22 Typical activities in Managing individual changes
      • 2.23 Example Process flow for a Normal Change Request
      • 2.24 Example Process flow for a Standard Operational Change Request
      • 2.25 Major Change Management Activities
      • 2.26 Change Management Activities Methods and Techniques ( 1 of 6)
      • 2.27 Change Management Activities Methods and Techniques (2 of 6)
      • 2.28 7 R’s of Change Management
      • 2.29 Practical Exercise
      • 2.30 Example of Change Authorization Model
      • 2.31 Change Management Activities Methods and Techniques (3 of 6)
      • 2.32 Change Management Activities Methods and Techniques (4 of 6)
      • 2.33 Change Management Activities Methods and Techniques (5 of 6)
      • 2.34 Change Management Activities Methods and Techniques (6 of 6)
      • 2.35 Change Management Process Triggers
      • 2.36 Change Management Process Inputs and Outputs
      • 2.37 Change Management Process Interfaces
      • 2.38 Change Management Interfaces within Service Management
      • 2.39 Change Management Interfaces with SACM
      • 2.40 Change Information Management
      • 2.41 Change Management CSF's And KPI's ( 1 of 3)
      • 2.42 Change Management CSF's And KPI's ( 2 of 3)
      • 2.43 Change Management CSF's And KPI's ( 3 of 3)
      • 2.44 Change Management Challenges
      • 2.45 Change Management Risks
      • 2.46 Change Management Risks ( 2 of 2)
      • 2.47 Change Management Operational Activities
      • 2.48 Change Triggers in Service Operations
      • 2.49 Managing Change In Service Operations
      • 2.50 Managing organization and stakeholder change
      • 2.51 Understanding the Organization Culture
      • 2.52 Understanding the Organization Culture
      • 2.53 Understanding the Organization Culture
      • 2.54 Understanding the Organization Culture
      • 2.55 Learning Unit Summary
      • 2.56 Quiz

Additional information

  • What is this course about?

    ITIL® Intermediate Qualification: RCV Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream. It is one of the modules leading to the ITIL® Expert qualification in IT Service Management.

    The purpose of this course and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in RCV is intended to enable candidates to apply RCV for successful planning, testing and implementation of new services meeting organizational and user requirements.

    Simplilearn offers ITIL® Intermediate RCV certification training that allows candidates to prepare for the ITIL® RCV exam in the comfort of their own place and/or in a Classroom learning environment.

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ITIL® Intermediate RCV

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