ITIL® Intermediate (SD) Service Design Certification: Self Paced Online Learning
Certificate
Online
Description
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Type
Certificate
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Methodology
Online
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Duration
3 Months
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.
The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.
Facilities
Location
Start date
Start date
About this course
ITIL® Intermediate SD training will enabe you able to:
1. Understand the purpose, principles and processes in service design.
2. Identify technology-related activities and considerations in service design.
3. Identify how to organize, implement and improve service design.
4. Identify challenges, critical success factors and risks.
1. IT Managers/Support teams
2. System Administrators/Analysts
3. Operations Managers
4. Database Administrators
5. Service Delivery Professionals
6. Quality Analysts
7. Application Management team/Development team
8. Process Owners/Practitioners
Pre Requisites:
There is no eligibility criteria for ITIL® Intermediate SD exam.
Pre Requisites:
There is no eligibility criteria for ITIL® Intermediate SD exam.
Currently in its third version, ITIL®is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL®enables organizations to:
1. Increase productivity
2. Optimize costs
3. Improve customer experience
4. Find a common language for service management
5. Gain a competitive edge
6. Build customer trust in the organization
ITIL®qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL®training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL®certification is fast becoming an entry requirement for a majority of IT-based roles.
1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired.
2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
You will have online access to e-learning, E-Books and practice tests along with the training.
Reviews
Subjects
- IT
- Services Operations
- Services Management
- Service transition
Teachers and trainers (1)
Sanchit Jain
FACULTY
Course programme
Learning Unit 00 - Introductory lesson
Learning Unit 01 - Introduction to Service Design
Learning Unit 02 - Service Design Principles
Learning Unit 03 - Service Design Processes
Learning Unit 04 - Service Design Technology related activities
Learning Unit 05 - Organizing for Service Design
Learning Unit 06 - Technology Considerations
Learning Unit 07 - Implementation and Improvement of Service Design
Learning Unit 08 - Challenges, Critical Success factors and Risks
Learning Unit 09 - Summary and Directed studies
ITIL® Intermediate (SD) Service Design Certification: Self Paced Online Learning