ITIL® Intermediate (SO) Service Operation Certification: Self Paced Online Learning

Syllabuss Educorp (P) Ltd.
Online

Rs 13,600
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Important information

  • Certificate
  • Online
  • Duration:
    3 Months
  • When:
    Flexible
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes
Description

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

This certification helps professionals in successfully managing the performance of their services and products and also in increasing the quality of IT Service Management.

Important information
Venues

Where and when

Starts Location Timetable
Flexible
Online

Frequent Asked Questions

· What are the objectives of this course?

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations. Simplilearn ITIL® Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.

· Who is it intended for?

• Chief Information Officers (CIOs) • Chief Technology Officers (CTOs) • Service Designers • IT Architects • IT Planners • IT Consultants • IT Audit Managers • IT Security Managers • ITSM® (IT Service Management) trainers, • IT professionals associated with a service transition environment, • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and • Individuals requiring an in-depth knowledge of ITIL® Service Transition phase as part of the ITIL® Service Lifecycle.

· Requirements

The candidate must fulfill the following requirements: 1. Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme. 2. A basic IT literacy and around 2 years IT experience are highly desirable. 3. Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.

· Qualification

The candidate must fulfill the following requirements: 1. Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme. 2. A basic IT literacy and around 2 years IT experience are highly desirable. 3. Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.

· What marks this course apart?

Currently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL®qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL®has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles. The ITIL® Intermediate Service Transition module is worth three credits among the 17 credits required to qualify for the Managing Across the Lifecycle module. The demand for certified professionals in this module is increasing at a faster pace and there are more than 10,000 certified professionals, across the world. Career Benefits: An ITIL®certifications helps IT professionals add weight to their profile, and typically 40% more compared to their non-certified peers. The ST module of the ITIL®Intermediate Level enables candidates to: • Understand how to plan and manage the transition to using new or revised resources. • Understand and manage changes to IT services in line with business strategy and customer expectations. • Identify the role of service transition in flexible change management and improvement of service delivery.

· What happens after requesting information?

1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired. 2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.

· Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

What you'll learn on the course

Services Operations
Services Management
Service transition
Service Management

Teachers and trainers (1)

Sanchit Jain
Sanchit Jain
FACULTY

Course programme

Learning Unit 00 - Introductory Lesson

Learning Unit 01 - Introduction to Service Operation

Learning Unit 02 - Service Operation Principles

Learning unit 03 - Service Operation Processes

Learning Unit 04 - Common Service Operation Activities

Learning Unit 05 - Organizing for Service Operation

Learning Unit 06 - Technology Considerations

Learning Unit 07 - Implementation of Service Operation

Learning Unit 08 - Challenges, Critical Success Factors and Risks

Learning unit 09 - Summary, case studies, exam preparation and directed


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