ITIL® Intermediate (SOA) Service Offerings and Agreements Certification: Online Self Paced Learning
Certificate
Online
Description
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Type
Certificate
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Methodology
Online
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Duration
3 Months
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements. It also focuses on best practices for developing, implementing and continually improving services.
ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization.
Syllabuss’s training programme for the ITIL® Intermediate SOA Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL® Service strategy and ITIL® Service Design publications.
Facilities
Location
Start date
Start date
About this course
Currently in its third version, ITIL®is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL®enables organizations to:
Increase productivity
Optimize costs
Improve customer experience
Find a common language for service management
Gain a competitive edge
Build customer trust in the organization
The SOA module is worth four credits, useful in earning the minimum 17 credits to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL® Expert Level. Certified professionals in this field can expect job roles such as Capacity Manager, Availability Manager, Service Level Manager, and Business Continuity Manager.
1. IT Managers/Support teams
2. System Administrators/Analysts
3. Operations Managers
4. Database Administrators
5. Service Delivery Professionals
6. Quality Analysts
7. Application Management team/Development team
8. Process Owners/Practitioners
To be eligible for the ITIL® Intermediate Module – Service Offerings and Agreements qualification, the following requirements have to be met:
1. A minimum 30 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution).
2. ITIL Foundation Certificate in IT Service Management.
To be eligible for the ITIL® Intermediate Module – Service Offerings and Agreements qualification, the following requirements have to be met:
1. A minimum 30 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution).
2. ITIL Foundation Certificate in IT Service Management.
1. Get 28% salary hike as compared to your peers.
2. 7756 jobs for ITIL Intermediate certified
3. 26% opt for ITIL Intermediate certification
1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired.
2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
You will have online access to e-learning, E-Books and practice tests along with the training
Reviews
Subjects
- Services Operations
- Services Management
- Service transition
- Service Management
Teachers and trainers (1)
Sanchit Jain
FACULTY
Course programme
Learning Unit 00 - Introductory Lesson
Learning Unit 01 - Introduction to Service Offering and Agreement
Learning Unit 02 - Service Portfolio Management
Learning Unit 03 - Service Catalogue Management
Learning Unit 04 - Service Level Management
Learning Unit 05 - Demand Management
Learning Unit 06 - Supplier Management
Learning Unit 07 - Financial Management for IT services
Learning Unit 08 - Business Relationship Management
Learning Unit 09 - SOA Roles and Responsibilities
Learning Unit 10 - Technology and Implementation Considerations
Learning Unit 11 - Summary, case studies, exam preparation and directed
ITIL® Intermediate (SOA) Service Offerings and Agreements Certification: Online Self Paced Learning