ITIL® Intermediate (SOA) Service Offerings and Agreements Certification: Online Self Paced Learning

Syllabuss Educorp (P) Ltd.
Online

Rs 13,600
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Important information

  • Certificate
  • Online
  • Duration:
    3 Months
  • When:
    Flexible
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes
Description

The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements. It also focuses on best practices for developing, implementing and continually improving services.

ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization.

Syllabuss’s training programme for the ITIL® Intermediate SOA Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL® Service strategy and ITIL® Service Design publications.

Important information
Venues

Where and when

Starts Location Timetable
Flexible
Online

Frequent Asked Questions

· What are the objectives of this course?

Currently in its third version, ITIL®is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL®enables organizations to: Increase productivity Optimize costs Improve customer experience Find a common language for service management Gain a competitive edge Build customer trust in the organization The SOA module is worth four credits, useful in earning the minimum 17 credits to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL® Expert Level. Certified professionals in this field can expect job roles such as Capacity Manager, Availability Manager, Service Level Manager, and Business Continuity Manager.

· Who is it intended for?

1. IT Managers/Support teams 2. System Administrators/Analysts 3. Operations Managers 4. Database Administrators 5. Service Delivery Professionals 6. Quality Analysts 7. Application Management team/Development team 8. Process Owners/Practitioners

· Requirements

To be eligible for the ITIL® Intermediate Module – Service Offerings and Agreements qualification, the following requirements have to be met: 1. A minimum 30 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution). 2. ITIL Foundation Certificate in IT Service Management.

· Qualification

To be eligible for the ITIL® Intermediate Module – Service Offerings and Agreements qualification, the following requirements have to be met: 1. A minimum 30 hours of instruction with an Accredited Training Organisation (or an accredited e-learning solution). 2. ITIL Foundation Certificate in IT Service Management.

· What marks this course apart?

1. Get 28% salary hike as compared to your peers. 2. 7756 jobs for ITIL Intermediate certified 3. 26% opt for ITIL Intermediate certification

· What happens after requesting information?

1. The request then gets processed in our system & is assigned to our subject matter expert for the program/course for which candidate has enquired. 2. Syllabuss takes no time to revert to our client queries & advice the candidate to be ready with their queries/questions which shall be discussed with our counsellor.

· Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

· What will I get along with this training?

You will have online access to e-learning, E-Books and practice tests along with the training

What you'll learn on the course

Services Operations
Services Management
Service transition
Service Management

Teachers and trainers (1)

Sanchit Jain
Sanchit Jain
FACULTY

Course programme

Learning Unit 00 - Introductory Lesson

Learning Unit 01 - Introduction to Service Offering and Agreement

Learning Unit 02 - Service Portfolio Management

Learning Unit 03 - Service Catalogue Management

Learning Unit 04 - Service Level Management

Learning Unit 05 - Demand Management

Learning Unit 06 - Supplier Management

Learning Unit 07 - Financial Management for IT services

Learning Unit 08 - Business Relationship Management

Learning Unit 09 - SOA Roles and Responsibilities

Learning Unit 10 - Technology and Implementation Considerations

Learning Unit 11 - Summary, case studies, exam preparation and directed


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