ITIL® Intermediate SS

4.5
1 opinion
  • This course was very helpful. Troy did a great job of learning about his audience and tailoring the course appropriately.
    |

Course

Online

Price on request

Description

  • Type

    Course

  • Methodology

    Online

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Reviews

4.5
  • This course was very helpful. Troy did a great job of learning about his audience and tailoring the course appropriately.
    |
100%
4.5
excellent

Course rating

Recommended

Centre rating

Matt Mazarin

4.5
26/03/2014
What I would highlight: This course was very helpful. Troy did a great job of learning about his audience and tailoring the course appropriately.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017
2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Intermediate

Course programme

Course Preview
  • ITIL® Intermediate SS
    • Learning Unit 00 - Introductory Lesson
      • 0.1 ITIL® 2011 LIFECYCLE Module
      • 0.2 Agenda
      • 0.3 Objective
      • 0.4 ITIL® 2011 Introduction
      • 0.5 ITIL® 2011 Intermediate
      • 0.6 ITIL - Qualification Criteria
      • 0.7 Definition of Service Lifecycle
      • 0.8 Definition of Service Capability
      • 0.9 Difference between Lifecycle and Capability Modules
      • 0.10 Managing Across the Lifecycle
      • 0.11 Accreditation Institute
      • 0.12 SS Course Description
      • 0.13 Course Objective
      • 0.14 Target Candidate
      • 0.15 Target Candidate - Cont
      • 0.16 Exam Pre-requisites
      • 0.17 ITIL® 2011 SS Exam Format
      • 0.18 EXAM TIPS
      • 0.19 Course Outline
      • 0.20 Quiz
      • 0.21 Foundation Basics
      • 0.22 What is ITIL ?
      • 0.23 Benefits of ITIL
      • 0.24 The ITIL 2011 Lifecycle
      • 0.25 Service and Service Management ?
      • 0.26 Service Strategy - Purpose
      • 0.27 Service Strategy - Key Processes
      • 0.28 Service Strategy - Basics
      • 0.29 Service Strategy - Basics
      • 0.30 Service Strategy - Basics
      • 0.31 Service Strategy - Basics
      • 0.32 Service Design - Purpose and Objectives
      • 0.33 Service Design - Basics
      • 0.34 Service Design - Key Processes
      • 0.35 Service Design - Basics
      • 0.36 Service Transition Purpose
      • 0.37 Service Transition - Key Principles
      • 0.38 Service Transition - Key Processes
      • 0.39 Service Transition - Key Roles and Responsibilities
      • 0.40 Service Operations - Purpose
      • 0.41 Service Operations - Key Functions and Processes
      • 0.42 Service Operations - Value to Business
      • 0.43 Continual Service Improvements - Purpose
      • 0.44 Continual Service Improvements - Basics
      • 0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages
      • 0.46 Quiz
    • Learning Unit 01 - Introduction to Service Strategy
      • 1.1 Learning Unit 01 - Introduction to Service Strategy
      • 1.2 Overview
      • 1.3 Overview
      • 1.4 Why Service Strategy at the Core ?
      • 1.5 Quiz

ITIL® Intermediate SS

Price on request