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ITIL® Intermediate SS

simplilearn
Online

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Description

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Opinions

M

26/03/2014
What I would highlight This course was very helpful. Troy did a great job of learning about his audience and tailoring the course appropriately.

Would you recommend this course? Yes.

What you'll learn on the course

Intermediate

Course programme

Course Preview
  • ITIL® Intermediate SS
    • Learning Unit 00 - Introductory Lesson
      • 0.1 ITIL® 2011 LIFECYCLE Module
      • 0.2 Agenda
      • 0.3 Objective
      • 0.4 ITIL® 2011 Introduction
      • 0.5 ITIL® 2011 Intermediate
      • 0.6 ITIL - Qualification Criteria
      • 0.7 Definition of Service Lifecycle
      • 0.8 Definition of Service Capability
      • 0.9 Difference between Lifecycle and Capability Modules
      • 0.10 Managing Across the Lifecycle
      • 0.11 Accreditation Institute
      • 0.12 SS Course Description
      • 0.13 Course Objective
      • 0.14 Target Candidate
      • 0.15 Target Candidate - Cont
      • 0.16 Exam Pre-requisites
      • 0.17 ITIL® 2011 SS Exam Format
      • 0.18 EXAM TIPS
      • 0.19 Course Outline
      • 0.20 Quiz
      • 0.21 Foundation Basics
      • 0.22 What is ITIL ?
      • 0.23 Benefits of ITIL
      • 0.24 The ITIL 2011 Lifecycle
      • 0.25 Service and Service Management ?
      • 0.26 Service Strategy - Purpose
      • 0.27 Service Strategy - Key Processes
      • 0.28 Service Strategy - Basics
      • 0.29 Service Strategy - Basics
      • 0.30 Service Strategy - Basics
      • 0.31 Service Strategy - Basics
      • 0.32 Service Design - Purpose and Objectives
      • 0.33 Service Design - Basics
      • 0.34 Service Design - Key Processes
      • 0.35 Service Design - Basics
      • 0.36 Service Transition Purpose
      • 0.37 Service Transition - Key Principles
      • 0.38 Service Transition - Key Processes
      • 0.39 Service Transition - Key Roles and Responsibilities
      • 0.40 Service Operations - Purpose
      • 0.41 Service Operations - Key Functions and Processes
      • 0.42 Service Operations - Value to Business
      • 0.43 Continual Service Improvements - Purpose
      • 0.44 Continual Service Improvements - Basics
      • 0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages
      • 0.46 Quiz
    • Learning Unit 01 - Introduction to Service Strategy
      • 1.1 Learning Unit 01 - Introduction to Service Strategy
      • 1.2 Overview
      • 1.3 Overview
      • 1.4 Why Service Strategy at the Core ?
      • 1.5 Quiz

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