Quality Seal Emagister EMAGISTER CUM LAUDE

ITIL® Intermediate ST

simplilearn
Online

Price on request
You can also call the Study Centre
81510... More
Compare this course with other similar courses
See all

Important information

  • Course
  • Online
Description

Simplilearn is the World’s Largest Certification Training Provider, with over 400,000+ professionals trained globally
Trusted by the Fortune 500 companies as their learning provider for career growth and training
2000+ certified and experienced trainers conduct trainings for various courses across the globe
All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt.

Important information

Opinions

C

29/03/2014
What I would highlight This is a good course and it helped a lot to understand important ITIL concepts.

Would you recommend this course? Yes.

What you'll learn on the course

Intermediate

Course programme

Course Preview
  • ITIL® Intermediate ST
    • Learning Unit 00 - Introductory Lesson
      • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION
      • 0.2 Agenda
      • 0.3 Objective
      • 0.4 ITIL® 2011 Introduction
      • 0.5 ITIL® 2011 Intermediate
      • 0.6 ITIL - Qualification Criteria
      • 0.7 Definition Of Service Lifecycle
      • 0.8 Definition Of Service Capability
      • 0.9 Difference Between Lifecycle And Capability Modules
      • 0.10 Managing Across The Lifecycle
      • 0.11 Accreditation Institute
      • 0.12 ST Course Description
      • 0.13 Course Objective
      • 0.14 Target Candidate
      • 0.15 Target Candidate contd...
      • 0.16 Exam Pre - Requisites
      • 0.17 ITIL® 2011 Service Transition Exam Format
      • 0.18 Exam Tips
      • 0.19 Course Outline
      • 0.20 Quiz
      • 0.21 Thank You
    • Learning Unit 01 - Introduction to Service Transition
      • 1.1 Introduction To Service Transition
      • 1.2 ITIL®
      • 1.3 Recap from the "Foundation" Service Management Principles
      • 1.4 ITIL's Relationship With Other Best Management Practice Guides
      • 1.5 Service Transition: Purpose and Objectives
      • 1.6 Scope
      • 1.7 Scope
      • 1.8 Service Transition: Value To Business
      • 1.9 Context Of Service Transition In Service Lifecycle
      • 1.10 Processes Within Service Transition
      • 1.11 Learning Unit 1 Summary
    • Learning Unit 02 - Service Transition Principles
      • 2.1 Service Transition Principles
      • 2.2 Service Transition Principles
      • 2.3 Policies And Principles
      • 2.4 Optimizing Service Transition Performance
      • 2.5 Optimizing Service Transition Performance
      • 2.6 Inputs And Outputs
      • 2.7 Inputs And Outputs
      • 2.8 Inputs (by Lifecycle Stage)
      • 2.9 Outputs (by Lifecycle Stage)
      • 2.10 Learning Unit 2 Summary
      • 2.11 Exercise
      • 2.12 Exercise - 1
      • 2.13 Exercise - 1
      • 2.14 Quiz
    • Learning Unit 03 - Service Transition Processes
      • 3.1 Service Transition Processes
      • 3.2 Basic Concepts
      • 3.3 Basic Concepts
      • 3.4 Basic Concepts
      • 3.5 Transition Planning And Support
      • 3.6 Purpose And Objectives
      • 3.7 Scope
      • 3.8 Value To Business
      • 3.9 Policies
      • 3.10 Basic Concepts
      • 3.11 Process Activities
      • 3.12 Define Transition Strategy
      • 3.13 Prepare Service Transition
      • 3.14 Plan And Coordinate Service Transition
      • 3.15 Transition Process Support
      • 3.16 Roles
      • 3.17 Triggers, Inputs And Outputs
      • 3.18 Interfaces
      • 3.19 Critical Success Factors And Key Performance Indicators
      • 3.20 Challenges And Risks
      • 3.21 Exercise - 2
      • 3.22 Exercise - 2
      • 3.23 Change Management
      • 3.24 Purpose And Objectives
      • 3.25 Scope
      • 3.26 Value to Business
      • 3.27 Policies
      • 3.28 Key Concepts
      • 3.29 Activities
      • 3.30 Process Flow For Normal Change
      • 3.31 Process Activities
      • 3.32 Create and Record RFC
      • 3.33 Review of the RFC
      • 3.34 Assess and Evaluate the change
      • 3.35 The Seven R's of Impact Assessment
      • 3.36 Authorize the Change Build and Test
      • 3.37 Change Authorization Model 4 Levels
      • 3.38 Coordinate Change build and test
      • 3.39 Authorize the Change Deployment
      • 3.40 Coordinate Change Deployment
      • 3.41 Review and Close Change Record
      • 3.42 Process Flow For Standard Deployment Request
      • 3.43 Process Flow For Standard Operational Change Request
      • 3.44 Roles
      • 3.45 Triggers
      • 3.46 Inputs and Outputs
      • 3.47 Interfaces
      • 3.48 CSFs and KPIs
      • 3.49 Challenges and Risks
      • 3.50 Challenges and Risks
      • 3.51 Service Asset and Configuration Management
      • 3.52 Purpose And Objectives
      • 3.53 Scope
      • 3.54 Value to Business
      • 3.55 Policies and Principles
      • 3.56 Policies and Principles
      • 3.57 Key Concepts
      • 3.58 Key Concepts: Configuration Management System
      • 3.59 Key Concepts: Configuration Model
      • 3.60 Key Concepts
      • 3.61 Process Activities
      • 3.62 Management and Planning
      • 3.63 Configuration Identification
      • 3.64 Configuration Control
      • 3.65 Status Accounting and Reporting
      • 3.66 Verification and Audit
      • 3.67 Roles
      • 3.68 Inputs and Outputs
      • 3.69 Triggers
      • 3.70 Interfaces
      • 3.71 CSFs and KPIs
      • 3.72 Challenges and Risks
      • 3.73 Exercise - 3
      • 3.74 Exercise - 3
      • 3.75 Release And Deployment Management
      • 3.76 Purpose And Objectives
      • 3.77 Scope
      • 3.78 Value to Business
      • 3.79 Policies
      • 3.80 Key Concepts
      • 3.81 Key Concepts
      • 3.82 Process Activities
      • 3.83 Process Activities
      • 3.84 Roles
      • 3.85 Inputs and Outputs
      • 3.86 Interfaces
      • 3.87 CSFs and KPIs
      • 3.88 Challenges and Risks
      • 3.89 Service Validation And Testing
      • 3.90 Purpose And Objectives
      • 3.91 Scope
      • 3.92 Value To Business
      • 3.93 Policies And Principles(1 of 4)
      • 3.94 Policies And Principles(2 of 4)
      • 3.95 Policies And Principles(3 of 4)
      • 3.96 Policies And Principles(4 of 4)
      • 3.97 Key Concepts
      • 3.98 Key Concepts
      • 3.99 Key Concepts: Service V - Model
      • 3.100 Key Concepts
      • 3.101 Activities, Methods, Techniques: The Process
      • 3.102 Process Activities
      • 3.103 Validation And Test Management
      • 3.104 Plan And Design Test
      • 3.105 Verify Test Plans And Test Design
      • 3.106 Prepare Test Environment
      • 3.107 Perform Tests
      • 3.108 Perform Tests - Activities Involved
      • 3.109 Evaluate Exit Criteria And Report
      • 3.110 Test Clean Up And Closure
      • 3.111 Roles
      • 3.112 Triggers, Inputs And Outputs
      • 3.113 Interfaces
      • 3.114 CSFs And KPIs
      • 3.115 Challenges And Risks
      • 3.116 Exercise - 4
      • 3.117 Exercise - 4
      • 3.118 Change Evaluation
      • 3.119 Purpose And Objectives
      • 3.120 Scope And Value To Business
      • 3.121 Policies
      • 3.122 Principles
      • 3.123 Key Concepts
      • 3.124 Process Activities
      • 3.125 Roles
      • 3.126 Triggers, Inputs, Outputs and Interfaces
      • 3.127 CSFs and KPIs
      • 3.128 Challenges and Risks
      • 3.129 Knowledge Management
      • 3.130 Purpose And Objectives
      • 3.131 Scope
      • 3.132 Value to Business
      • 3.133 Policies and Principles (1 of 3)
      • 3.134 Policies and Principles (2 of 3)
      • 3.135 Policies and Principles (3 of 3)
      • 3.136 Key Concepts: SKMS Contents
      • 3.137 Process Activities
      • 3.138 Knowledge Management Strategy
      • 3.139 Knowledge Transfer
      • 3.140 Managing Data, Information and Knowledge
      • 3.141 Using the SKMS
      • 3.142 Using the SKMS
      • 3.143 Roles
      • 3.144 Triggers, Inputs and Outputs
      • 3.145 Interfaces
      • 3.146 CSFs and KPIs
      • 3.147 Challenges and Risks
      • 3.148 Learning Unit 3 Summary
      • 3.149 Exercise - 5
      • 3.150 Exercise - 5
    • Learning Unit 04 - Managing people through Service Transition
      • 4.1 Managing People Through Service Transition
      • 4.2 Managing People Through Service Transitions
      • 4.3 Managing Communications And Commitment (1 of 3)
      • 4.4 Communication Strategy
      • 4.5 Managing Communications And Commitment(2 of 3)
      • 4.6 Managing Communications And Commitment(3 of 3)
      • 4.7 Managing Organization And Stakeholder Change(1 of 10)
      • 4.8 Managing Organization And Stakeholder Change(2 of 10)
      • 4.9 Managing Organization And Stakeholder Change(3 of 10)
      • 4.10 Managing Organization And Stakeholder Change(4 of 10)
      • 4.11 Managing Organization And Stakeholder Change(5 of 10)
      • 4.12 Managing Organization And Stakeholder Change(6 of 10)
      • 4.13 Managing Organization And Stakeholder Change(7 of 10)
      • 4.14 Managing Organization And Stakeholder Change(8 of 10)
      • 4.15 Managing Organization And Stakeholder Change(9 of 10)
      • 4.16 Managing Organization And Stakeholder Change(10 of 10)
      • 4.17 Stakeholder Management(1 of 3)
      • 4.18 Stakeholder Management(2 of 3)
      • 4.19 Stakeholder Management(3 of 3)
      • 4.20 Learning Unit 4 Summary
      • 4.21 Quiz
    • Learning Unit 05 - Organizing for Service Transition
      • 5.1 Organizing for Service Transition
      • 5.2 Organizing Service Transition
      • 5.3 Organizing Service Transition
      • 5.4 Introduction
      • 5.5 Organizational Development(1 of 3)
      • 5.6 Organizational Development(2 of3)
      • 5.7 Organizational Development(3 of 3)
      • 5.8 The Service Transition Organization
      • 5.9 Role of Technical and Application Management(1 of 2)
      • 5.10 Role of Technical and Application Management(2 of 2)
      • 5.11 Organization Context: Interfaces
      • 5.12 Organization Structure - Larger Organization
      • 5.13 Service Transition Roles
      • 5.14 Service Transition Roles
      • 5.15 Service Transition Relationship with other Lifecycle Stages
      • 5.16 Service Transition Relationship with other Lifecycle Stages
      • 5.17 Learning Unit 5 Summary
      • 5.18 Quiz
    • Learning Unit 06 - Technology Considerations
      • 6.1 Technology Considerations
      • 6.2 Technology Considerations
      • 6.3 Knowledge Management Tools
      • 6.4 Collaboration
      • 6.5 CMS
      • 6.6 Learning Unit 6 Summary
      • 6.7 Exercise - 6
      • 6.8 Exercise - 6
      • 6.9 Quiz
    • Learning Unit 07 - Implementing and improving Service Transition
      • 7.1 Implementing and Improving Service Transition
      • 7.2 Implementing and Improving Service Transition
      • 7.3 Key Activities in the Introduction of ST
      • 7.4 Key Activities in the Introduction of ST
      • 7.5 Key Activities in the Introduction of ST
      • 7.6 Key Activities in the Introduction of ST
      • 7.7 Key Activities in the Introduction of ST
      • 7.8 Key Activities in the Introduction of ST
      • 7.9 An Integrated Approach to ST
      • 7.10 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.11 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.12 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.13 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.14 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.15 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.16 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.17 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.18 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.19 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.20 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.21 Implementing Service Transition in a Virtual or Cloud Environment
      • 7.22 Learning Unit 7 Summary
      • 7.23 Quiz
    • Learning Unit 08 - Challenges, Critical Success Factors and Risks
      • 8.1 Challenges, Critical Success Factors and Risks
      • 8.2 Challenges, CSFs and Risks
      • 8.3 Challenges Pertaining to Service Transition
      • 8.4 Measurement Through Analyzing CSFs
      • 8.5 Risks
      • 8.6 Factors Affecting the Approach to Service Transition
      • 8.7 Factors Affecting the Approach to Service Transition
      • 8.8 Factors Affecting the Approach to Service Transition
      • 8.9 Factors Affecting the Approach to Service Transition
      • 8.10 Factors Affecting the Approach to Service Transition
      • 8.11 Factors Affecting the Approach to Service Transition
      • 8.12 Learning Unit 8 Summary
      • 8.13 Quiz
    • Learning Unit 09 - Summary, case studies, exam preparation and directed
      • 9.1 Summary and Directed Studies
      • 9.2 Processes: Summary
      • 9.3 Checkpoints
      • 9.4 Case Studies, Directed studies and Glossary
      • 9.5 Thank You

Additional information

  • What is this course about?

    The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

    Simplilearn’s training programme for the ITIL® Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.


Compare this course with other similar courses
See all