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ITIL® Managing across the Lifecycle (MALC)

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Online

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  • Online
Description

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Important information

Opinions

J

20/03/2014
What I would highlight Initially I was a little hesitant on taking the ACP course online. My preference has always been to take a class in person but I was very impressed with the way the class was conducted and the interaction between the instructor and class participants were taking place. The ACP online class exceeded my expectations and I gained a lot of useful information that I hope to put to use in real projects. I feel very prepared for the ACP exam now and have more confidence with my understanding of Agile practices and methods gained from the training.

Would you recommend this course? Yes.

What you'll learn on the course

Managing

Course programme

Course Preview
  • ITIL Managing across the Lifecycle (MALC)
    • Learning Unit 00 - Introduction to the Course
      • 0.1 Welcome
      • 0.2 Introduction to the Course
      • 0.3 Agenda
      • 0.4 1.Objective
      • 0.5 2.ITIL 2011 Introduction
      • 0.6 3.ITIL 2011 Intermediate
      • 0.7 3.1 ITIL Qualification Criteria
      • 0.8 3.2 Definition of Service Lifecycle
      • 0.9 3.3 Definition of Service Capability
      • 0.10 3.4 Difference between Lifecycle and Capability Modules
      • 0.11 3.5 Managing Across the Lifecycle
      • 0.12 4 Accreditation Institute
      • 0.13 5 MALC Course Objective
      • 0.14 6 Managing Across Life Cycle Target Audience
      • 0.15 7 Exam Pre requisites
      • 0.16 8 ITIL Managing Across the Lifecycle Exam Format
      • 0.17 9 Course Outline
      • 0.18 Thank You
    • Learning Unit 01 - Key Concepts of the Service Lifecycle
      • 1.1 Welcome
      • 1.2 Key Concepts of the Service Lifecycle
      • 1.3 ITIL The Library Constituents
      • 1.4 Managing Services and Service Management
      • 1.5 Managing Services and Service Management
      • 1.6 Managing Services and Service Management
      • 1.7 The Service Lifecycle
      • 1.8 The Service Lifecycle
      • 1.9 The Service Lifecycle
      • 1.10 The Service Lifecycle
      • 1.11 The Service Lifecycle
      • 1.12 The Service Lifecycle
      • 1.13 Concept of Service Value
      • 1.14 Concept of Service Value
      • 1.15 Value to Business Service Strategy
      • 1.16 Value to Business Service Strategy
      • 1.17 Value to Business Service Strategy
      • 1.18 Value to Business Service Strategy
      • 1.19 Realising Business Value in Service Operation
      • 1.20 Realising Business Value in Service Operation
      • 1.21 Service Value in Service Transition
      • 1.22 Using Service Measurement and Monitoring to Support Lifecycle
      • 1.23 Process
      • 1.24 Organising IT Service Management Process Definition
      • 1.25 Characteristics of a Process
      • 1.26 Organising IT Service Management Organisation Structure
      • 1.27 Connecting with Processes and Functions RACI Matrix
      • 1.28 Risk Management
      • 1.29 Management of Risk(M o R) Framework
      • 1.30 ISO 31000 Risk Management Approach
      • 1.31 ISOIEC 27001
      • 1.32 Risk IT
      • 1.33 Knowledge Management and SKMS
      • 1.34 Knowledge Management and SKMS
      • 1.35 Knowledge Management and SKMS
      • 1.36 Summary
      • 1.37 Thank You
    • Learning Unit 02 - Communication and Stakeholder Management
      • 2.1 Welcome
      • 2.2 Communication and Stakeholder Management
      • 2.3 Business Relationship Management Across Service Lifecycle
      • 2.4 Business Relationship Management Across Service Lifecycle
      • 2.5 Role of Business Relationship Management
      • 2.6 Stakeholder Management and Communication
      • 2.7 Stakeholder Management Strategy
      • 2.8 Stakeholder Management Strategy
      • 2.9 Stakeholder Management Strategy
      • 2.10 Stakeholder Map and Analysis
      • 2.11 Service Model
      • 2.12 Service Model
      • 2.13 Communication Strategy
      • 2.14 Communication Strategy
      • 2.15 Communication Strategy
      • 2.16 Communication Strategy
      • 2.17 Communication Strategy
      • 2.18 Communication Service Design
      • 2.19 Communication Service Transition
      • 2.20 Communication Service Operation
      • 2.21 Communication CSI
      • 2.22 Summary
      • 2.23 Exercise1
      • 2.24 Thank You
    • Learning Unit 03 - Integrating Service Management Processes Across the Service Lifecycle
      • 3.1 Welcome
      • 3.2 Learning Unit03
      • 3.3 Integration Across the Service Lifecycle
      • 3.4 Impact of Service Strategy on Other Lifecycle Stages
      • 3.5 Impact of Service Strategy on Other Lifecycle Stages
      • 3.6 Service Lifecycle Perspective Designing Service Solutions
      • 3.7 Service Perspective Designing Service Solutions
      • 3.8 Service Strategy Inputs and Outputs by Lifecycle Stages
      • 3.9 Service Design Inputs and Outputs by Lifecycle Stages
      • 3.10 Service Transition Inputs and Outputs by Lifecycle Stages
      • 3.11 Service Operation Inputs and Outputs by Lifecycle Stages
      • 3.12 CSI Inputs and Outputs by Lifecycle Stages
      • 3.13 Value to Business Strategy Management for IT Services
      • 3.14 Strategy Management for IT Services Interfaces
      • 3.15 Value to Business Service Portfolio Management
      • 3.16 Service Portfolio Management Interfaces
      • 3.17 Value to Business Financial Management for IT Services
      • 3.18 Financial Management for IT Services Interfaces
      • 3.19 Value to Business Demand Management
      • 3.20 Demand Management Interfaces
      • 3.21 Value to Business Business Relationship Management
      • 3.22 Business Relationship Management Interfaces
      • 3.23 Value to Business Design Coordination
      • 3.24 Design Coordination Interfaces
      • 3.25 Value to Business Service Catalogue Management
      • 3.26 Service Catalogue Management Interfaces
      • 3.27 Value to Business Service Level Management
      • 3.28 Service Level Management Interfaces
      • 3.29 Value to Business Supplier Management
      • 3.30 Supplier Management Interfaces
      • 3.31 Value to Business Capacity Management
      • 3.32 Capacity Management Interfaces
      • 3.33 Value to Business Availability Management
      • 3.34 Availability Management Interfaces
      • 3.35 Value to Business IT Service Continuity Management
      • 3.36 IT Service Continuity Management Interfaces
      • 3.37 Value to Business Information Security Management
      • 3.38 Information Security Management Interfaces
      • 3.39 Value to Business SACM
      • 3.40 Service Asset and Configuration Management Interfaces
      • 3.41 Value to Business Change Management
      • 3.42 Change Management Interfaces
      • 3.43 Value to Business Release and Deployment Management
      • 3.44 Release and Deployment Management Interfaces
      • 3.45 Value to Business Transition Planning and Support
      • 3.46 Transition Planning and Support Interfaces
      • 3.47 Value to Business Service Validation and Testing
      • 3.48 Service Validation and Testing Interfaces
      • 3.49 Value to Business Change Evaluation
      • 3.50 Change Evaluation Interfaces
      • 3.51 Value to Business Knowledge Management
      • 3.52 Knowledge Management Interfaces
      • 3.53 Value to Business Event Management
      • 3.54 Event Management Interfaces
      • 3.55 Value to Business Incident Management
      • 3.56 Incident Management Interfaces
      • 3.57 Value to Business Request Fulfillment
      • 3.58 Request Fulfillment Interfaces
      • 3.59 Value to Business Problem Management
      • 3.60 Problem Management Interfaces
      • 3.61 Value to Business Access Management
      • 3.62 Access Management Interfaces
      • 3.63 Value to Business Seven Step Improvement Process
      • 3.64 Seven Step Improvement Process Interfaces
      • 3.65 Seven Step Improvement Process Interfaces
      • 3.66 Seven Steps Improvement Role Of Other Processes
      • 3.67 Summary
      • 3.68 Exercise2
      • 3.69 Thank You
    • Learning Unit 04 - Managing Services Across the Service Lifecycle
      • 4.1 Welcome
      • 4.2 Managing Services Across the Service Lifecycle
      • 4.3 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
      • 4.4 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
      • 4.5 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
      • 4.6 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
      • 4.7 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
      • 4.8 Service Models and SDP
      • 4.9 SDP as a Link Between Service Design Transition and Operation
      • 4.10 SDP as a Link Between Service Design Transition and Operation
      • 4.11 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.12 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.13 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.14 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.15 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.16 Flow of Knowledge Experience Skills Between Lifecycle Stages
      • 4.17 Service Transition in Early Stages of Service Lifecycle
      • 4.18 Service Transition in Early Stages of Service Lifecycle
      • 4.19 Service Rehearsals
      • 4.20 Service Rehearsals
      • 4.21 Service Level Management
      • 4.22 Service Level Management Review Meeting
      • 4.23 Business Relationship Management and Customer Satisfaction
      • 4.24 Customer Satisfaction Surveys
      • 4.25 Survey Techniques(12)
      • 4.26 Survey Techniques (22)
      • 4.27 Strategic Assessment(12)
      • 4.28 Strategic Assessment(22)
      • 4.29 Service Strategy Challenges
      • 4.30 Service Strategy Risks
      • 4.31 Service Strategy CSFs
      • 4.32 Service Design Challenges
      • 4.33 Service Design Risks
      • 4.34 Service Transition Challenges
      • 4.35 Service Transition Risks
      • 4.36 Service Transition CSFs
      • 4.37 Service Operation Challenges(12)
      • 4.38 Service Operation Challenges(22)
      • 4.39 Service Operation Risks
      • 4.40 Service Operation CSFs(13)
      • 4.41 Service Operation CSFs (23)
      • 4.42 Service Operation CSFs(33)
      • 4.43 CSI Challenges
      • 4.44 CSI Risks
      • 4.45 CSI CSFs
      • 4.46 Summary
      • 4.47 Exercise3
      • 4.48 Thank You
    • Learning Unit 05 - Governance and Organisation
      • 5.1 Welcome
      • 5.2 Governance and Organisation
      • 5.3 Importance and Impact of Good Governance
      • 5.4 Governance
      • 5.5 Governance
      • 5.6 Governance and Management
      • 5.7 IT Governance
      • 5.8 Sourcing Governance
      • 5.9 Role of IT Strategy or Steering Group(ITSG)
      • 5.10 Authorising Changes
      • 5.11 Authorising Changes
      • 5.12 Role of Change Advisory Board
      • 5.13 Establishing and Maintaining a Service Management System
      • 5.14 Stages of Organisational Development
      • 5.15 Organisation Departmentalisation
      • 5.16 Service Provider Organisation Structure
      • 5.17 Service Design Organisation Structure for Small Organisation
      • 5.18 Service Design Organisation Structure for larger Organisation
      • 5.19 Service Transition Organisation Structure for Small Organisation
      • 5.20 Service Transition Organisation Structure for Large Organisation
      • 5.21 Organisational Context for Transitioning a Service
      • 5.22 Functions and Activities in Organisational Structuring
      • 5.23 Functions within Service Operation
      • 5.24 Competence and Skills for Service Management
      • 5.25 Competence and Skills for Service Management
      • 5.26 Organisational Development
      • 5.27 Service Provider Types
      • 5.28 Customer Decisions on Service Provider Types
      • 5.29 Selecting Service Delivery Strategies(12)
      • 5.30 Selecting Service Delivery Strategies(22)
      • 5.31 Summary
      • 5.32 Exercise4
      • 5.33 Thank You
    • Learning Unit 06 - Measurement
      • 6.1 Welcome
      • 6.2 Measurement
      • 6.3 Measuring and Demonstrating Business Value
      • 6.4 Measuring and Demonstrating Business Value
      • 6.5 Service Measurements
      • 6.6 7 Step Improvement Process
      • 6.7 Metrics
      • 6.8 CSFs and KPIs
      • 6.9 CSFs and KPIs
      • 6.10 CSFs and KPIs
      • 6.11 CSFs and KPIs
      • 6.12 Measurements and Metrics
      • 6.13 Design and Development of Service Measurement Framework
      • 6.14 Design and Development of Service Measurement Framework
      • 6.15 Design and Development of Service Measurement Framework
      • 6.16 Designing Measurement Methods and Metrics Metrics Tree
      • 6.17 Monitoring,Reporting and Control
      • 6.18 Monitor Control Loop
      • 6.19 Complex Monitor Control Loop
      • 6.20 The ITSM Monitor Control Loop
      • 6.21 Levels of Monitoring
      • 6.22 Use of Event Management Tool to Increase Visibility of the Infrastructure and IT Service Delivery
      • 6.23 Summary
      • 6.24 Exercise5
      • 6.25 Thank You
    • Learning Unit 07 - Implementing and Improving Service Management Capability
      • 7.1 Welcome
      • 7.2 Implementing and Improving Service Management Capability
      • 7.3 Implementing Service Management
      • 7.4 Implementing Service Management
      • 7.5 Assessing Service Management Strategic Assessment
      • 7.6 Assessing Service Management SWOT analysis
      • 7.7 Assessing Service Management GAP analysis
      • 7.8 Assessing Service Management
      • 7.9 Assessing Service Management Assessments
      • 7.10 Assessing Service Management contd
      • 7.11 Assessing Service Management
      • 7.12 Assessing Service Management ISO IEC 20000
      • 7.13 Assessing Service Management CMMI
      • 7.14 Assessing Service Management COBIT
      • 7.15 Assessing Service Management Six sigma
      • 7.16 Assessing Service Management Benchmarking
      • 7.17 Assessing Service Management
      • 7.18 Assessing Service Management
      • 7.19 Improving Service Management CSI register
      • 7.20 Improving Service Management CSI Register
      • 7.21 Improving Service Management CSI Approach
      • 7.22 Improving Service Management Deming Cycle
      • 7.23 Improving Service Management 7 Step Improvement Process
      • 7.24 Return on Investment
      • 7.25 Return on Investment
      • 7.26 Return on Investment
      • 7.27 Return on Investment
      • 7.28 Return on Investment Pre programme ROI
      • 7.29 Return on Investment
      • 7.30 Organisational Change
      • 7.31 Managing Organisation and Stakeholder Change
      • 7.32 CSI and Organisational Change
      • 7.33 Planning and Implementing Service Management Technologies
      • 7.34 Planning and Implementing Service Management Technologies
      • 7.35 Summary
      • 7.36 Exercise6
      • 7.37 Thank You
    • Learning Unit 08 - Summary and Directed Studies
      • 8.1 Welcome
      • 8.2 Summary and Directed Studies
      • 8.3 Case Studies,Directed Studies and Glossary
      • 8.4 Checkpoints
      • 8.5 Case Study
      • 8.6 Case Study
      • 8.7 Case Study
      • 8.8 Case Study
      • 8.9 Case Study
      • 8.10 Case Study
      • 8.11 Exercise Based on the Case Study
      • 8.12 Exercise 1
      • 8.13 Exercise 2
      • 8.14 Exercise 3
      • 8.15 Exercise 4
      • 8.16 Exercise 5
      • 8.17 Exercise 6
      • 8.18 Thank You

Additional information

  • What is this course about?

    The ITIL® Managing Across the Lifecycle (MALC) certification training tests and validates a professional’s knowledge of the key content topics of ITIL publication, such as management objectives, purposes and functions. This course helps in understanding the management aspects of the Service Lifecycle and thus, leads to ITIL Expert in IT Service Management.

    This course is accredited by Axelos.

    Simplilearn's ITIL® Managing Across the Lifecycle certification training program includes high-quality e-learning content for online self-learning. It is the ideal course package for aspiring professionals who want to make their career in IT Service Management.