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ITIL® Foundation Training

The Knowledge Academy
Online
  • The Knowledge Academy
Special Emagister price

£ 149 - (Rs 12,838) £ 89 - (Rs 7,669)
VAT incl.

I booked a very late course with this organization without knowing a lot about them and so was somewhat worried on my way there as I have had blended fortunes in the past with preparing organizations. I need not have stressed as the course was ...

Richard Jones
excellent see all opinions

Important information

  • Course
  • Beginner
  • Online
  • 13 hours of study
  • Duration:
    90 Days
  • When:
    Flexible
Description

The Knowledge Academy's online ITIL training course will prepare delegates for the Foundation exam, which is sold separately to this course. This ITIL Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices. By choosing The Knowledge Academy's ITIL Foundation training course delegates will be able to take part at their own pace, adapting to their busy schedule.

This ITIL Online Foundation Training Course is intended for those looking to learn about IT Service Management to gain the certifications needed for a career, or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

Important information
Is this course for me?

This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Price for Emagister users: Limited Time Offer

Requirements: The ITIL Online Foundation Training Course has no pre-requisites and is open to everyone.

Venues

Where and when

Starts Location
Flexible
Online

Opinions

S

20/09/2016
What I would highlight The educator was extremely proficient and had a great deal of involvement in the ITSM field. I truly delighted in talking about and sharing our ITSM encounters. The offices however was not the best place to convey classroom preparing. It was held in a little meeting room with a little screen, specifically behind the gathering zone where you could hear and see everybody strolling all through. It was extremely diverting and the teacher on occasion needed to raise her voice so she can be heard by the student members. Likewise this was the first run through where I went to a class where lunch was not given.

What could be improved Everything OK.

Course taken: September 2016 | Recomendarías este centro? Sí.
M

20/09/2016
What I would highlight The educator was extremely learned and bring a great deal of genuine illustrations. Likewise she gave us extremely valuable tips on the best way to approach the specialist exam.

What could be improved Nothing bad.

Course taken: September 2016 | Recomendarías este centro? Sí.
R

20/09/2016
What I would highlight I booked a very late course with this organization without knowing a lot about them and so was somewhat worried on my way there as I have had blended fortunes in the past with preparing organizations. I need not have stressed as the course was held in an incredible Central London area, agreeable workplaces and an extremely captivating coach. With everything taken into account, an incredible result.

What could be improved No negative aspects.

Course taken: September 2016 | Recomendarías este centro? Sí.

What you'll learn on the course

Financial Management
Management
Decision Making
Conflict Resolution
Problem Solving
IT
Business Plan
IT Security
IT Management
Service Operations
Service Management
ITIL
IT Network
IT Service Management
IT Service
IT Infrastructure Library
Management
Business Plan

Course programme

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management