ITIL® Foundation Training Course with Exams

The Knowledge Academy
Special Emagister price

£ 399 - (Rs 32,565) £ 299 - (Rs 24,403)
VAT incl.

Important information

  • Course
  • Beginner
  • Online
  • 13 hours of study
  • Duration:
    90 Days
  • When:

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Foundation exam, which is included in this course. The ITIL Foundation Online Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices. By choosing The Knowledge Academy's online ITIL® Foundation training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Important information
Is this course for me?

ITIL Online Foundation Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Price for Emagister users: Limited Time Offer

Requirements: The ITIL Online Foundation Training Course with Exams has no pre-requisites and is open to everyone.


Where and when

Starts Location

What you'll learn on the course

Financial Management
Change Management
Operations Management
Decision Making
Event Management
Conflict Resolution
Problem Solving
IT Project Management
IT Management
Demand Economics
Service Operations
Supply Management
Service Management
Technical Management
Business IT
IT Service
Service Strategy
IT Infrastructure Library
Supply Management

Course programme

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management