Quality Seal Emagister EMAGISTER CUM LAUDE

ITIL® Practitioner with Exam

The Knowledge Academy
  • The Knowledge Academy
Special Emagister price

£ 499 - (Rs 41,505) £ 449 - (Rs 37,346)

The coach Rosalind Ward was magnificent making what could be an extremely dry subject, intriguing. The main little disturbance was the archives provided to the coach for test papers for the exam, they truly should be upgraded as a portion of ...

Steve Simms
excellent see all opinions

Important information

  • Course
  • Intermediate
  • Online
  • 10 hours of study
  • Duration:
    90 Days
  • When:

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Practitioner exam, which is included in this course. The ITIL Online Practitioner Training Course will give delegates an understanding of the practical application of the ITIL framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL Practitioner follows. By choosing The Knowledge Academy's online ITIL® Practitioner training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Important information
Is this course for me?

ITIL Online Practitioner Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Price for Emagister users: Limited Time Offer

Requirements: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.


Where and when

Starts Location


Isabel Mondorf
What I would highlight Great guide, effective planning, addressed all inquiries, gave all materials and cordial study atmosphere.

What could be improved Nothing.

Course taken: September 2016 | Recomendarías este centro? Sí.
What I would highlight Teaching methodology is great.

What could be improved Everything OK.

Course taken: September 2016 | Recomendarías este centro? Sí.
What I would highlight Could be better.

What could be improved The course was slammed into 5 working days. An excessive amount of data to take on board and completely comprehend inside that timescale. No snacks served at lunch. For £1600, a touch of sustenance would not go wrong.

Course taken: September 2016 | Recomendarías este centro? Sí.

What you'll learn on the course

Decision Making
Performance Management
Conflict Resolution
Problem Solving
Systems Administration
Communication Skills
Organizational Skills
Communication Training
Effective Communication
Service Operations
Service Management
IT Service Management
IT Infrastructure Library
CSI Approach
Communication Training
Effective Communication

Course programme

This ITIL® Practitioner Online Training Course training course covers the following topics:

  • ITSM Guiding Principles
  • CSI Approach and Measuring Improvement
    • Purpose and Main Outputs of each CSI Approach Step
    • Critical Success Factors
    • Analysing KPIs and CSFs
  • Organisational Change Management
    • Value and Purpose of OCM activities
    • Using OCM tools and techniques to support improvement
    • Apply knowledge of OCM when planning and implementing improvements
  • Communication
    • The importance and benefits of effective communication
    • Understanding principles of communication
    • Supporting improvement with communication tools
  • The Nine Guiding Principles
    • Start where you are
    • Focus on value
    • Work holistically
    • Observe directly
    • Collaborate
    • Design for experience
    • Progress iteratively
    • Keep it simple
    • Be transparent