ITIL Service Offerings and Agreements Capability CourseRadhika EduWorld
Price on request
This program immerse learner in the practically aspect of the ITIL v3 Services Lifecycle & process associate with the Services Offering & Agreements of services & services deliveries. The major focuses of this program are on the operational level procedure activity & supporting method & approach to executes this process in practical, hands on learning environments. This program is intended to facilitate the holder of the certificates to applying the practice during the Services Management Lifecycles. This program is designed using an engage scenarios based approached to learning's the cores discipline of the ITIL best practices & position the students to successfully completed the associated exams.
The Services Offers & agreement ability program will be of interested to:
* Individual who have their ITIL v3 Foundations Certificates who wants to purse the intermediates & advance levels ITIL certification.
* Individual & operational staffs who requires a deep realistic understandings of the Services Offerings & Agreement process and how it is used to improved the qualities of IT services supports within an organizations, for example: operational staff involve in Services Portfolio Management; Service Catalogue Management, Service Level Management, Demands Management, Suppliers Management, Finance Management & Business Relationships Management
* IT professional involved in IT Service Management implementation & improvement program.
* Usual roles include IT professional, IT or business manager & IT business process owner, IT practitioner.
Upon completion of this course and examination, the learner will gain competencies in:
* Understands Services Management as a Practices & how the process within Services Offering & Agreements support the Service Lifecycles
* Knowing the significant role of Services Offering & Agreement in services provisions & understands of how the in scopes processes interact with other Service Lifecycle processes
* The actions, method and function used in each of the Planning Protections & Optimizations process
* The activity, method & function used in each of the Services Offering & Agreement process
* The applications of Services Offering and Agreement process, activity & function to achieved operational excellences
* How to measures Services Offering Agreement performances
* The significance of IT Securities and how it support Services Offering and Agreement
* Understands technologies and execution prerequisite in supports of Services Offerings and Agreement
* The challenge, critical success factor & risk relates with Services Offers and Agreement