ITIL® Service Transition - Self-Paced

1. Introduction to Service Transition

Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts.

Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.

2. Service Transition Principles

Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition.

Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.

3. Service Transition Process

Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value

Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.

4. Managing People through Service Transition

Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.

Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.

5. Organizing for Service Transition

Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition

Topics - Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.

6. Technology Considerations

Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.

Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.

7. Implementing Service Transition

Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.

Topics - Implementation & Improvement of service transition

8. Challenges, Critical Success Factors and Risks

Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.

Topics - CSF facing transition, Risk Mitigation to service transition.