ITIL Training

Companies are increasingly focused on projects and certified project managers are in demand.

Infycareer Private Limited is proud to be one of the leaders to finish school, Project Management Training, Quality Management Training, Executive MBA (ICBMS), Information Technology Training & Consulting, outsourcing and human capital.

The present economical trends have changed forcing many industries and people to downsize or reorganize their human resources management training to meet their performance objectives.

Infycareer?S constant effort and proven success has paved the way to becoming a REP (Registered Education Provider) from PMI (Project Management Institute). All students must obtain a Certificate of Completion of the course with the state of Registered Education Provider.

We offer flexible training from end to end to help businesses and individuals to achieve their goals, providing the best possible service at a reasonable price for the highest net dollar existing workforce.

What is Information Technology Infrastructure Library (ITIL) Foundation Certification?

Information Technology Infrastructure Library (ITIL) is a framework of public that explains best practices in managing services. Delivering value to clients, enabling customers to achieve results without the participation of the costs and risks.

ITIL (Information Technology Infrastructure Library) provides the foundation:

* Increased user and client satisfaction with Information Technology services.
* Developed service availability, directly leading to increased corporate profits and income.
* The financial savings from reduced rework, lost time, resource management and usage.
* Improve time to market of new productions and services.
* Improved decision making and optimized risk.

Delivered during
1. Subject Material
2. Questionnaire
3. Lunch & Refreshments

After Training Support
1. Phone / E-mail Support
2. Clear support to the participant Information Technology Infrastructure Library (ITIL)

Advantages to Candidates

* Having a standard for service.
* Clients are the boss, the excellent service and design strategies created to serve.
* It speeds up and improves the quality of service management within the organization.
* Information Technology professional persons with ITIL ® V3 trained will be responsible for ongoing service development.
* Business Owners Information Technology service processes.
* Companies stakeholders (Information Technology Administration, Management, managers, consultants and contracts).
* Information Technology Services stakeholders (suppliers and consumers).


Topics Covered
The program content is consistent with the new version of ITIL (Information Technology Infrastructure Library) Qualification Program 4.2, made from the core books of ITIL life cycle.

Service Techniques

* Deep knowledge of customers
* Competition & market
* Knowledge of Service Value
* Knowledge of Service Portfolio Management

Design Service

* Innovative Information Technology services
* Five specific aspects of design service

Service Transition

* Configuration Management
* Change Management
* Release & deployment management
* V Shape Model

Service Operation

* Possible business value & delivered to/
* Incident Management
* Information Service
* Application Management Function

Continual Service Growth

* Implement corrective action
* Measurement Service
* Service reporting

Advantage of Infycareer Private Limited

* Improving the quality of Information Technology management.
* Experience of the staff.
* Satisfactory exercise.
* Continued support through personal / phone / email.