ITIL version 3 Course

Netlabs IT Solutions
In New Delhi

Price on request

Important information

  • Course
  • New delhi

Important information

Where and when

Starts Location
On request
New Delhi
N25,South Extension, Part-I, 110049, Delhi, India
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Course programme

ITIL Version 3 training course

ITIL Version 3 training course is an update to the best practice guidance of the IT Infrastructure Library. Known as ITIL v3, the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value. All of the core processes and concepts from ITIL v2 remain in ITIL v3 with updates to address emerging trends. New processes are in response to requests from the practitioner community. All processes have been grouped into the appropriate volume, reflecting their business value in the Service Lifecycle:

* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement

The course features lectures, discussion, team exercises, and quizzes.

Course Objectives:
This course introduces the key concepts of each ITIL v3 function, process and lifecycle stage. By the end of this course, the participants will be able to identify:

* The stages and processes within the Service Lifecycle
* Business value of implementing each process in an organization
* Objectives and basic concepts related to each process
* Activities and roles involved in each process
* Relationship of each process to other processes
* Terminology, techniques and practical approaches

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. This training style encourages active group participation, allowing all participants to gain a wealth of practical knowledge.

The certification in ITIL v3 Foundation is earned by achieving a passing score on a 60 minute, 40 question exam.

Service Strategy

Strategy Generation

Sourcing Strategy

Service Portfolio Management

Finance Management

Demand Management

Service Design

Service Catalogue Management

Service Level Management

Capacity Management

Availability Management

Service Continuity Management

Information Security Management

Supplier Management

Service Transition

Transition Planning & Support

Change Management

Service Asset and Configuration Management

Release and Deployment Management

Service Validation and Testing Evaluation

Knowledge Management

Service Operation

Event Management

Incident Management

Request Management

Problem Management

Access Management

Continual Service Improvement

The 7 step improvement process

Service Reporting

Service Management


Business Questions for CSI