Key Success Factors and Key Performance Indicators (Asia)

HRODC Postgraduate Training Institute
In Kuala Lumpur, Malaysia (Malaysia), Jakarta, Indonesia (Indonesia)

Higher than Rs 100000

Important information

  • Seminar
  • At 2 venues
  • 72 hours of class
  • Duration:
    12 Days
  • When:
    Flexible
Description

Limited Objectives: By the conclusion of the specified learning and development activities, delegates will be able to: 1.Appreciate the importance of the different success factors in the operation of the organization. 2.Understand the underlying concepts of Key Success Factors (KSF). 3.Identify the different KSF of their respective organisation/business. 4.Find out what drives the business to success in the industry in which it is engaged. 5.Determine how the KSF can help the organization achieve its goals and missions.
Suitable for: Chief Executive Officers, Board of Directors, Business Partners, Managers of all levels, Supervisors, Team Leaders, Business Owners, Entrepreneurs

Important information

Requirements: Degree or Work Experience

Venues

Where and when

Starts Location
Flexible
Jakarta, Indonesia
Jalan Lapangan, 10710, Indonesia, Indonesia
See map
Flexible
Flexible
Flexible
Kuala Lumpur, Malaysia
Jalan Ampang Hilir, 68, Malaysia, Malaysia
See map

What you'll learn on the course

Management
IT
Performance
Marketing
Planning
Strategic Planning
systems
Business Intelligence
Team Training
IT Development
IT Management
Balanced Scorecard
Overall Equipment Effectiveness
Management Information System
Critical Success Factors
Gap Analysis
Success Factors
Core Values
General Systems Theory
Equifinality
Customer Orientation
System Chaos
Biological Systems
Financial Health
Key Result Indicators
Benchmark
Business Performance Management
Business Performance Measurement

Course programme

Contents, Concepts and Issues:

KEY SUCCESS FACTORS
Part 1: Introducing Organisational Success Factors
  • Defining Success Factors
  • The Most Important Success Factor that Works
  • Definition of Success Factors
  • Success Factors and Living System
  • The Star Model of Success Factors
Part 2: Strategy as a Fundamental Success Factor
  • Concentrating Your Resources – An Ancient Concept
  • Strategy vs. Strategic Planning
  • The Fundamentals of Strategic Planning
  • Importance of the Defining Element
  • Clarifying Core Values
  • Creating a Challenging Mission
  • Setting a Few Key Goals
  • Developing a Strategy for Each New Goal
  • The Living Systems Perspective
  • The Importance of Abundant Communication
  • The Significance of Learning
  • Importance of Effective Communication
  • Significance of Learning: Individual and Organisational Learning
  • Adapting to the Changing Environment
  • Interrelationships with Other Success Factors
Part 3: The People as the Organisation
  • Introducing General Systems Theory
  • Open System and Close Systems
  • System Chaos
  • The Concept of Equifinality
  • Biological Systems
  • The Organisation as an Open System
  • Thinking and Operating Out of the Box
Part 4: Effective Marketing towards Competitive Advantage
  • Core Concept of Marketing
  • Criticism of the Marketing Concept
  • Marketing Philosophy
  • Marketing Planning
  • Marketing Strategy
  • Customer Orientation
  • Organisational Orientation
  • Meeting Customer Needs While Meeting Organisational Goals
  • Inbound Marketing
  • Market Research
  • Competitive Analysis
  • Pricing
  • Positioning
  • Naming and Branding
  • Outbound Marketing
  • Advertising and promotion
  • Public and Media Relations
  • Sales Customer Service
  • Customer Satisfaction
  • Social Networking
  • Online Marketing
  • Telemarketing
  • E-mail Marketing
  • Social Networking
  • Online Reputation Management
  • Marketing Public Sector Organisations
  • Marketing Non-Governmental Charitable Organisations (NGOs)
Part 5: Managing Non-Human Resource: A Key Success Factor
  • Operationalising Key Success Factors
  • Financial Health as a key Success Factor
  • Managing Facilities and Resources: Enhancing Key Success Factors
Part 6: Integrating Key Success Factors for Total System Effectiveness

KEY PERFORMANCE INDICATOR
Part 1: Introduction
  • Key Result Indicators
  • Performance and Result Indicators
  • Key Performance Indicators (KPI)
  • Examples of KPI
  • Categorization of KPI
  • Identifying Indicators of Organisation
  • Key Components of KPI
  • Starting with what you need to measure and monitor
  • Establishing current performance benchmark and target levels
  • Adding KPI project control elements
  • Characteristics of a Good KPI
  • How to Implement KPI
  • Benefits of KPI
  • Management Models That Have a Profound Impact on KPIs
  • Definitions
Part 2: KPI and Other Related Management Tools
  • KPI and Balanced Scorecard
  • KPI and Benchmark
  • KPI and Business Intelligence
  • KPI and Business Performance Management
  • KPI and Business Performance Measurement
  • KPI and Management Information System (Dashboard)
  • KPI and Overall Equipment Effectiveness
  • KPI and Gap Analysis
  • KPI and Key Risk Indicator (KRI)
Part 3: Foundations Stones for Implementing Key Performance Indicators
  • Four Foundation Stones Guiding the Development and Use of KPIs
  • Defining Vision, Mission and Strategy
Part 4: Developing and Using KPIs: A 12-Step Model
  • STEP 1: Senior Management Team Commitment
  • STEP 2: Establishing a Winning KPI Project Team
  • STEP 3: Establishing a “Just Do It” Culture and Process
  • STEP 4: Setting Up a Holistic KPI Development Strategy
  • STEP 5: Marketing the KPI System to all Employees
  • STEP 6: Identifying Organization-Wide Critical Success Factors
  • STEP 7: Recording Performance Measures in a Database
  • STEP 8: Selecting Team-Level performance Measures
  • STEP9: Selecting Organisational Winning KPIs
  • STEP 10: Developing the Reporting Framework at All Levels
  • STEP 11: Facilitating the Use of Winning KPIs
  • STEP 12: Refining KPIs to Maintain Their Relevance
Part 5: KPI and Critical Success Factors (CSF)
  • Overview – Critical Success Factors
  • Types of CFS
  • 5 Key Sources of CFS
  • KPI vs. CSF
  • CSF Method
  • Using CFS for Strategic and Business Planning
  • Examples of CFS