Learn to Deal with Troubled People.

• Introduction
• Why bother with difficult people?
• Why bother me some kind of people?
• An alternative to anger
• How do people make difficult?
• How to write effectively with difficult people?
• How to succeed in difficult situations

• Interpret the reactions of others
• Respond adequately to attacks
• Get away with difficult situations
• Identify the different personalities.

Human relationships are an important part of our life.

It is vital to know how to deal with bosses, peers, subordinates, customers or suppliers