Management of Aviation Quality and Service

International Air Transport Association
In Mumbai

Price on request
You can also call the Study Centre
22770... More
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Important information

  • Course
  • Mumbai
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
Mumbai
International Air Transport Association (IATA) 101, HDO Corporate Enclave, "B" Wing B. D. Sawant Mar, 400099, Maharashtra, India
See map

Course programme

Enhance client contentment & security following industry best-practices.


Targets
After completing the program, students will be in a position to:
· to enforce a quality systems
· associate the ISO 9001: 2000 models & JAA & FAA quality standard
Audiences
The program is suitable for:
· ANS provider
· Civil Aviation Authority
· Airline managers and operational staffs
· Airport manager
Syllabus
· models for quality management &customer services.
· Advancing of process: quality cost; & process efficiencies.
· ISO 9001: 2000 models & ISO 9000 series standard. JAA or EASA & FAA quality management standard.
· Quality & service policy. Customer service standard.
· Quality & service audit.


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