Management of Aviation Quality and Service
Course
In Mumbai
Description
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Type
Course
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Location
Mumbai
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
Enhance client contentment & security following industry best-practices.
Targets
After completing the program, students will be in a position to:
· to enforce a quality systems
· associate the ISO 9001: 2000 models & JAA & FAA quality standard
Audiences
The program is suitable for:
· ANS provider
· Civil Aviation Authority
· Airline managers and operational staffs
· Airport manager
Syllabus
· models for quality management &customer services.
· Advancing of process: quality cost; & process efficiencies.
· ISO 9001: 2000 models & ISO 9000 series standard. JAA or EASA & FAA quality management standard.
· Quality & service policy. Customer service standard.
· Quality & service audit.
Management of Aviation Quality and Service