Meaningful Conversations/Rapport and Sales

Middlesex University
In London (England)

Price on request

Important information

  • Short course
  • London (England)
  • Duration:
    1 Day
  • When:

You'll go through each step of the sales process, including rapport building, identifying need, planning, making appointments, structuring meetings and closing. Through discussion and exercise, you'll identify the qualities that achieve high performance and referral rates – and learn how to apply these to your own work.

By the end of the session, you'll be able to:

Understand the range of uses for referring potential opportunities

Prepare for and plan an opportunity to meet specific situations and objectives as required

Important information
What are the course objectives?

By the end of the session, you'll be able to:

Conduct a 'meaningful conversation' effectively, lawfully and ethically

Record relevant information and outcomes

Prepare for and plan difficult conversations in the workplace.



Where and when

Starts Location
The Burroughs, NW4 4BT, London, England
See map

What you'll learn on the course

Communication Skills
Sales Training
Meaningful Conversations
Rapport building
Questioning skills
listening techniques
non verbal communication
Gaining commitment
Effective closing

Course programme

This intensive one day course covers the following core competencies:
Creating the right impression
Opening up the conversation
Rapport building
Identifying the customer's criteria for purchasing
Building customer needs
Questioning skills
Dealing with difficult questions
Reacting to buying signals
Questioning and listening techniques
Impact of non verbal communication
Ways to analyse and interpret information gained (facts, evidence, opinion, meaning)
Gaining commitment
Effective closing.