MEHR- Certified OD Developer (CODD)

Middle Earth HR
In Pune

Rs 24,300
You can also call the Study Centre
95505... More

Important information

  • Certificate
  • Pune
  • Duration:
    3 Days
  • When:
    Flexible
Description

This Certified OD Developer program helps you to identify the needs of an organization and its people. It will provide guidance in formulating and implementing practices which are best suited to the changing needs of the organization. In addition it will provide the knowledge of underlying principles and theories of Organization Development and to build capability across a full range of OD competencies.

Important information
Venues

Where and when

Starts Location Timetable
Flexible
Pune
Maharashtra, India
See map

Frequent Asked Questions

· Who is it intended for?

Human resource professionals, Training and organizational development managers, Any professional interested in improving employee retention

· What marks this course apart?

Learn from the industry experts who have a vast experience in the area of Organizational development •Network with other professionals with same background and interest •Brand yourself as a certified OD Developer •Unique "risk free" money back guarantee •Candidates have access to contact the instructors for doubts and clarifications via phone and email

· What happens after requesting information?

Information on program modules,venue,and commercials will be sent. You will then receive a follow up call.

What you'll learn on the course

Organizational Leadership & culture development-models & techniques
Business process & need for process improvement
Customer Focus
Knowledge management
Managing Organizational Change

Teachers and trainers (1)

Jenny Hyatt
Jenny Hyatt
Trainer

Major qualifications and Certifications: Master of Science in Consulting Psychology (Org. Development) from the California School of Professional Psychology, Alliant International University, San Diego, California, USA Post Graduate Diploma in Human Performance Improvement from Chapman University, Orange, California, USA Bachelor of Arts in Psychology from Maryville College, Maryville, Tennessee, USA •Certified Marshall Goldsmith Stakeholder Centered Coach •Certified Grow More Coach (Grow More Avenues) •Certified NLP Practitioner by Dr. David Lincoln through Wisdom Tree Solutions

Course programme

Module 1

Organizational Leadership & culture development-models & techniques

  • Understanding leadership pipeline model for leadership development
  • Succession planning
  • Organizational culture & its importance
  • Schein’s organizational culture model / Study of Hofstede model for assessing culture
  • Integration of Leadership & culture
  • Overview of corporate governance & best practices
  • Organization communication process management

Module 2

Organizational process improvement

Business process & need for process improvement

  • Porter value chain
  • Process consistency using ISO model
  • Process improvement using Business Process Improvement (BPR)
  • Key characteristics of BPR & success stories
  • Process optimization using six sigma models

Module 3

Customer Focus

  • What is Customer focus?
  • Key Customer Focus Model – Kano Model
  • Application of Kano Model
  • Voice of customer (VOC) & its importance
  • Techniques to capture customer needs
  • VOC Matrix
  • Organizing customer needs through affinity diagram and other methods
  • Understanding customer expectations
  • Key drivers of customer satisfaction
  • How to measure customer satisfaction?
  • Customer engagement
  • Different stages of engagement
  • Managing Customer Satisfaction
  • Customer satisfaction & its importance
  • Customer Life cycle

Module 4

Knowledge Management

  • Knowledge managements-benefits & importance
  • Various aspects involved with KM
  • Knowledge cycle
  • Knowledge management strategies
  • Selecting a KM strategy
  • Knowledge management leadership

Module 5

Managing Organizational Change

  • Change management
  • Why manage change?
  • Types of change
  • Change management process
  • Planned change
  • Lewin change model
  • Action research model
  • Change management iceberg model
  • Satir change model
  • Starting OD interventions coping with change