Microsoft Certified Desktop Support Technician Course

HBF IT EDUCATION SERVICES
In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
Bangalore
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027, Karnataka, India
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Frequent Asked Questions

· Requirements

An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system. Microsoft Certified Desktop Support Technician (MCDST) Certification Track

Course programme

The MCDST (Microsoft Certified Desktop Support Technician) is a specialised I.T. certification that is aimed at personnel working in a Desktop Support role. As an entry-level certification the MCDST is designed for those who have about 6 -12 months experience supporting users in an Windows XP environment in a small, medium or large-sized organisation. With the emphasis of the MCDST on troubleshooting and resolving Windows-based problems, the MCDST helps to develop skill-sets that will certainly complement real-world experience in a support environment.
Course includes
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (3 days)
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (2 days)

After completing the course, a student becomes specialist in help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists.

Students of MCDST has to qualify two exams. These are
· 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
* 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System


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