Modern Quality Systems and ISO 9000 (Diploma - Postgraduate) - European Countries

HRODC Postgraduate Training Institute
In Amsterdam (Netherlands)

£ 7,000 - (Rs 5,72,470)
VAT incl.
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Important information

  • Master
  • Amsterdam (Netherlands)
  • Duration:
    7 Days
  • When:

Suitable for: This course is designed for: Quality Assurance Managers. General Managers. ISO Implementation Members. Management Representatives. ISO Internal Auditors.

Important information

Where and when

Starts Location
Damrak 1-5, 1012, Noord Holland, Netherlands
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Course programme

Modern Quality Systems

Contents, Concepts and Issues
  • Quality: A Definition
  • Clients’ Quality Consciousness
  • The Law and Development of Quality Assurance
  • Using quality as a tool to:
  • Create a positive organisational image
  • Lower operational costs
  • Reduce or avert product or service liability litigation
  • Modern control systems
  • Management Information System
  • Computerised Information Systems
  • Information Speed
  • Information Retrieval
  • Management Accounting System
  • The Import- Conversion –Export Process
  • The Import Process
  • The Conversion Process
  • The Export Process
  • Operational Control System
  • Service Operation
  • Process Scheduling
  • Loading
  • Sequencing
  • Detailed Scheduling
  • Inventory Control
  • Cost Control
  • Quality Control
  • Controlling Utilisation of Organisational Resources
  • Co-Ordaining as a Control Mechanism
  • Mutual Adjustment
  • Direct Supervision
  • Standardisation of Work Process
  • Standardisation of Input-Skills, Knowledge And Attitudes
  • Standardisation of Output
  • Organisational Structure as a Control Function
  • Communication Dissemination
  • Decision Making Involvement
  • The ‘IN’ Inventory
  • The ‘OUT’ Inventory
  • The ‘JIT’ Inventory System
  • The KANBAN System
  • Establishing Quality Objectives
  • Stating Precise Objective
  • Setting Quality Objectives in Relation to Other Organisational Objectives
  • Relating Objectives to Specific Actions
  • Pinpointing Expected Results
  • Specifying When Goals Are Expected To Be Achieved
  • Distinguishing Between Strategic, Tactical and Operational Quality Objectives
  • Establishing A ‘Quality-Throughput Accounting Balance’
  • Continuous Improvement Programme
  • Just-In-Time (JIT) Compared With Material Requirements Planning (MRP)
  • JIT Vs MRP: Component and Material Sourcing Strategy
  • The Quality Benefits of JIT vs. MRP
  • The Quality Issues Involved In JIT and MRP
  • Kaizen or Continuous Improvement
  • Quality Benchmarking
  • Guidelines for Achieving Quality:
  • Philip B. Crosby,
  • W. Edwards Deming,
  • Joseph M. Juran,
  • Shigeo Shingo,
  • Armand V. Eeigenbaum
ISO 9000 Contents, Concepts and Issues
  • What is the International Organisation for Standardization (ISO)
  • ISO Structure
  • ISO Code of Ethics
  • What 'International Standardization' Means
  • How ISO Standards Benefit Society
  • The hallmarks of the ISO brand
  • ISO and World Trade
  • The ISO 9000 Family
  • Objectives of ISO 9000
  • The Clients or Customers’ Quality Requirements
  • General Regulatory Quality Requirements
  • Enhancing Client and Customer Satisfaction
  • Towards Continuous Quality Improvement
  • ISO Quality Principles
  • Principle 1 Client or Customer focus
  • Principle 2 Leadership
  • Principle 3 Involvement of people
  • Principle 4 Process approach
  • Principle 5 Systems approach
  • Principle 6 Continuous improvement
  • Principle 7 Factual approach to decision making
  • Principle 8 Mutually beneficial supplier relationships
  • The ISO 9000:2000 Series
  • ISO 9000:2005 Quality systems - Fundamentals and vocabulary
  • ISO 9001:2000 Quality systems – Requirements
  • ISO 9004:2000 Quality systems - Guidelines for performance improvements
  • ISO 19011:2002 Guidelines for quality and/or environmental systems auditing
  • The ISO 9000 Quality Standards
  • IWA 1:2001 to IWA 1:2005 (International Workshop Agreement) - Guidelines for process improvements in health service organizations
  • IWA 2:2003-Quality systems - Guidelines for the Application of ISO 9001:2000 in Education
  • IWA 4:2005-Quality systems -- Guidelines for the Application of ISO 9001:2000 in Local Government
  • ISO Guide 34:2000-General requirements for the competence of reference material producers
  • ISO Guide 34:2000/Cor 1:2003-
  • ISO 9000:2005-Quality Management Systems -- Fundamentals and Vocabulary
  • ISO 9001:2000-Quality Management Systems -- Requirements
  • ISO 9004:2000-Quality Management Systems -- Guidelines for Performance Improvements
  • ISO 10002:2004-Quality Management -- Customer satisfaction -- Guidelines for Complaints Handling in Organizations
  • ISO 10005:2005-Quality Management Systems -- Guidelines for quality plans
  • ISO 10006:2003-Quality Management Systems -- Guidelines for quality management in projects
  • ISO 10007:2003-Quality Management Systems -- Guidelines for configuration management SO 10012:2003-Measurement Management Systems -- Requirements for measurement processes and measuring equipment
  • ISO/TR 10013:2001-Guidelines for Quality Management System Documentation
  • ISO/TR 10014:1998-Guidelines for Managing The Economics Of Quality
  • ISO 10015:1999-Quality management -- Guidelines for Training
  • ISO/TR 10017:2003-Guidance on Statistical Techniques for ISO 9001:2000
  • ISO 10019:2005-Guidelines for the Selection of Quality Management System Consultants and Use of Their Services
  • ISO/TR 13352:1997-Guidelines for Interpretation of ISO 9000 Series for Application within the Iron Ore Industry
  • ISO 13485:1996-Quality Systems -- Medical Devices -- Particular Requirements for the Application of ISO 9001
  • ISO 13485:2003-Medical devices -- Quality Management Systems -- Requirements for Regulatory Purposes
  • ISO 13488:1996-Quality systems -- Medical Devices -- Particular Requirements for the Application of ISO 9002
  • ISO 14964:2000-Mechanical Vibration and Shock -- Vibration of Stationary Structures -- Specific Requirements for Quality Management in Measurement and Evaluation of Vibration
  • ISO/TR 14969:2004-Medical devices -- Quality management systems -- Guidance on the application of ISO 13485: 2003
  • ISO 15161:2001-Guidelines on the Application of ISO 9001:2000 for the Food and Drink Industry
  • ISO 15189:2003-Medical laboratories -- Particular Requirements for Quality and Competence
  • ISO/TS 16949:2002-Quality Management Systems -- Particular Requirements for the Application of ISO 9001:2000 for Automotive Production and Relevant Service Part Organizations
  • ISO 19011:2002-Guidelines for Quality and/or Environmental Management Systems Auditing
  • ISO/TS 19218:2005-Medical devices -- Coding Structure for Adverse Event Type and Cause
  • ISO 22870:2006-Point-of-care testing (POCT) -- Requirements for Quality and Competence
  • ISO/TS 29001:2003-Petroleum, Petrochemical and Natural Gas Industries -- Sector-Specific Quality Management Systems -- Requirements for Product and Service Supply Organizations
  • ISO/IEC 90003:2004-Software engineering -- Guidelines for the Application of ISO 9001:2000 to Computer Software
  • ISO 9001:2000 Goals
  • Identifying Goals
  • Identifying Role Expectations
  • Applying the ISO 9000 Family of Standards in Your Organisation
  • Establish Your Current Status, Determine the Gaps Between Your Quality Management System and the Requirements Of ISO 9001:2000
  • Determine the Processes That Are Needed to Supply Products to Your Customers or Clients
  • Developing a Plan to Close the Gaps in the Processes
  • Carrying Out Your Plan
  • Undergoing Periodic Internal Assessment
  • Demonstrating Organisational or Departmental Conformity to Quality Standards
  • Importance of Conformity Assessment
  • Undergoing Independent Audit
  • Continuous Organisational or Business Improvement
  • Maintaining the Benefits and Continuous Improvement
  • ISO Certification
  • Publicising ISO Certification
  • Preparing For the ISO Certification Assessment
  • Maintaining Certification
  • Performance Management as a Quality Instrument
  • Operation and Production Planning
  • Perfect Production or Zero Defect Pragmatised
  • Fundamentals of Process Control
  • Devising and Using Process Control Charts
  • Inspection and Test Procedure in Process Control
  • Sampling and Statistics in Operational Process Control
  • Remedial Action: Rectifying Non-Conformance Process
  • Self Inspection: Pre-Assessment Process And Procedure
  • The ISO 14000 Series
  • ISO 14000-Guide to Environmental Management Principles, Systems and Supporting Techniques
  • ISO 14001 -Environmental Management Systems - Specification with Guidance for Use
  • ISO 14010 -Guidelines for Environmental Auditing - General Principles of Environmental Auditing
  • ISO 14011-Guidelines for Environmental Auditing - Audit Procedures-Part 1: Auditing of Environmental Management Systems
  • ISO 14012-Guidelines for Environmental Auditing - Qualification Criteria for Environmental Auditors
  • ISO 14013/15-Guidelines for Environmental Auditing - Audit Programmes, Reviews & Assessments
  • ISO 14020/23-Environmental Labelling
  • ISO 14024-Environmental Libelling - Practitioner Programs - Guiding Principles, Practices and Certification Procedures of Multiple Criteria Programs
  • ISO 14031/32-Guidelines on Environmental Performance Evaluation
  • ISO 14040/43-Life Cycle Assessment General Principles and Practices
  • ISO 14050-Glossary
  • ISO 14060-Guide for the Inclusion of Environmental Aspects in Product Standards
  • ISO 14000 Standards
  • ISO/IEC Guide 66:1999-General Requirements for Bodies Operating Assessment and Certification/Registration of Environmental Management Systems (EMS)
  • ISO 14001:1996-Environmental Management Systems -- Specification with Guidance for Use
  • ISO 14001:2004-Environmental Management Systems -- Requirements with Guidance for Use
  • ISO 14004:2004-Environmental Management Systems -- General Guidelines on Principles, Systems and Support Techniques
  • ISO 14015:2001-Environmental Management -- Environmental Assessment of Sites and Organizations (EASO)
  • ISO 14031:1999-Environmental Management -- Environmental Performance Evaluation -- Guidelines
  • ISO/TR 14032:1999-Environmental Management -- Examples of Environmental Performance Evaluation (EPE)
  • ISO 14040:1997-Environmental Management -- Life Cycle Assessment -- Principles and Framework
  • ISO 14041:1998-Environmental Management -- Life Cycle Assessment -- Goal and Scope Definition And Inventory Analysis
  • ISO 14042:2000-Environmental Management -- Life Cycle Assessment -- Life Cycle Impact Assessment
  • ISO 14043:2000-Environmental Management -- Life Cycle Assessment -- Life Cycle Interpretation
  • ISO/TR 14047:2003-Environmental Management -- Life Cycle Impact Assessment -- Examples of Application Of ISO 14042
  • ISO/TR 14049:2000-Environmental Management -- Life Cycle Assessment -- Examples of Application of ISO 14041 to Goal and Scope Definition and Inventory Analysis
  • ISO 14050:2002-Environmental Management -- Vocabulary
  • ISO/TR 14062:2002-Environmental Management -- Integrating Environmental Aspects Into Product Design and Development
  • ISO 19011:2002-Guidelines for Quality and/or Environmental Management Systems Auditing

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