Negotiation Skills Training

dancing lion training & consultancy

Price on request

Important information

  • Course
  • When:

In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills so that you get what you want.

Important information
What are the course objectives?

Staff who understand their own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues.

Is this course for me?

Professional negotiators, sales people, consultants and arbitrators. Anyone who wants to increase their ability to communicate, listen, sell and negotiate.


Where and when

Starts Location

What you'll learn on the course

Decision Making
Negotiation Skills
Influencing Skills
Persuasion Skills
Delegating Skills
Customer Care
Conflict Resolution
Problem Solving
Listening Skills
Customer Service
Time management
Customer Manager

Course programme

Programme objectives

To assist you to increase your ability to effectively negotiate positive business outcomes.

By the end of the course participants will be have gained the following skills:

❖creating the right impact
❖building rapport
❖directing the conversation, including questioning skills
❖increasing listening skills
❖recognising motivational triggers through the customer’s language
❖applied negotiation techniques – such as using BATNAs (Best Alternative To a Negotiated Agreement)
❖knowing when to walk away from a deal
❖getting a good deal for both parties
❖closing the deal
❖dealing with objections, considerations and difficult situations.