Operational Management Training

dancing lion training & consultancy
Inhouse
3 opinions

£ 337 - (Rs 28,030)

Important information

  • Course
  • Inhouse
  • Duration:
    2 Days
  • When:
    Flexible
Description

Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Important information
Venues

Where and when

Starts Location
Flexible
Inhouse

Opinions

C
Contract Manager Parking
09/11/2016
What I would highlight Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.

What could be improved No negative aspects.

Course taken: November 2016 | Recomendarías este centro? Sí.
O
Operations manager
09/05/2016
What I would highlight The Trainer was outstanding – the best I have ever experienced.

What could be improved Everything OK.

Course taken: May 2016 | Recomendarías este centro? Sí.
C
Contract manager
09/09/2016
What I would highlight The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.

What could be improved Nothing bad.

Course taken: September 2016 | Recomendarías este centro? Sí.

What you'll learn on the course

Performance Management
Quality Systems
Performance
Quality
Quality management
Performance Appraisal
Quality Process
KPI
SLA
Key Performance Indicator
Performance Indicator
Quality Systems
KPI
Quality Systems
KPI

Course programme

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle