Passenger Service Agent

Courses For Success

Price on request

Important information

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Imagine, a job that offers these incredible benefits:
    •    Great pay and benefits!
    •    Meet people of all nationalities!
    •    Great career prospects!
    •    Free travel perks! The modules on the Passenger Service Agent course contains information on what you will be typically expected to learn on joining an airline or ground handling agency for the position of Passenger Service Agent.  By completing this course, you will not only have an advantage when you start your initial training, but you will also greatly improve your chances of being employed as a Passenger Service Agent. 

The Passenger Service Agent course has actually been created with our partners such as Emirates.  Many students who have completed our course say the confidence gained through completing the course was invaluable when in an interview situation.

The Passenger Service Agent Diploma lets you gain a deeper knowledge of the role of Passenger Service Agent and it will also be much easier for you to complete the employers’ full training programme once you are employed.  You can study for the online Passenger Service Agent course at your own pace, online, in the comfort of your own home. At the end of each module there is a self-assessment test designed to ensure that you have fully understood the module content.  Your results are calculated and recorded as you move through the course.  Your overall score is printed onto your final pass certificate, which is awarded to you at the end of the course. Here’s what you get instant access to the moment you enroll onto the Passenger Service Agent Diploma e-learn course:
    •    18 interactive modules and tests designed to ensure a fun and effective learning experience.

Important information

Requirements: Entry requirements Students must have basic literacy and numeracy skills Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet. For students who do not have access to either a computer or the...


Where and when

Starts Location

What you'll learn on the course


Course programme

Module 1: The Aviation Industry
Module 2: Types Of Airlines
Module 3: Regulatory Authority
Module 4: Geography
Module 5: Airport Codes
Module 6: Time & Time Zones
Module 7: Aviation Terminology
Module 8: Aircraft Familiarization
Module 9: Theory Of Flight
Module 10: Airport & Ground Procedures
Module 11: Airport Flight Handling Agencies
Module 12: Customer Service
Module 13: Ticketing
Module 14: Passports & Visas
Module 15: Foreign Currency
Module 16: Baggage
Module 17: Airport Security & Emergency
Module 18: Ramp Safety