PG Diploma in Business Process Outsourcing

This course provides students with knowledge of economic optimization, operational management, decision analysis and multi varied data analysis. Students receive an overview of information systems policy and planning.

Course content:

# SEM-1
Principles and Practices of Management
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Computer Fundamentals
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Marketing Management
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Economics and Finance
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Principles of BPO
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Organisational Behavior
# SEM-2
IT Enabled Services of BPO
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BPO-Cost Benefit Analysis
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BPO-Vendor Selection Criteria
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Legal Aspects-BPO Agreements
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Human Resources in BPO Environment
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Project-Report