Professional Certificate in Effective Communication (PCIEC)

Professional Certificate in Effective Communication (PCIEC) is 12-weeks that is three months certificate program offered by NIIT Uniqua. Professional Certificate in Effective Communication aims to produce commerce prepared proficient workforce at basic level gifted with knowledge, skills in addition to outlook obligatory for communiqué jobs in Business Process Outsourcing (BPO) industry.

There are three modules to this Professional Certificate in Effective Communication course

* Business Process Outsourcing (BPO) Foundation Program
* Effective Communication - Foundation Level
* Effective Communication - Advanced Level

* Business Process Outsourcing (BPO) Foundation Program - The purpose of the "Business Process Outsourcing Foundation Program" component is to viaduct the fissure stuck between the candidate's information in addition to ability level in addition to the requirements of the Business Process Outsourcing industry. The curriculum is diverse from other Business Process Outsourcing programs obtainable in the marketplace, which focal point only on voice in addition to accent training. We comprehend that a Business Process Outsourcing involves much more than just voice plus accent. The positions in addition to everyday jobs in any role in the Business Process Outsourcing division engross providing at the appointed time plus quick resolutions to client queries or needs. In this you will be studying general idea of Business Process Outsourcing Industry, personal effectiveness habits as well as MS Office Suite software applications. The twenty hours Business Process Outsourcing Foundation Program is geared towards dealing with areas associated with this domain. The curriculum starts with an synopsis of the Business Process Outsourcing industry, which answers all the questions that you might have. It teaches you the essentials of office applications like word processing, spreadsheets, presentations as well as typing. The component focuses on individual efficacy (including how to make a soft conversion from the campus to the business world)


Effective Communication - Foundation -Effective Communication component provides wide-ranging communiqué capabilities that Business Process Outsourcing legislative body necessitates to do well in the job. The role of communication in Business Process Outsourcing (BPO) Industry is of utmost importance in the sense that every transaction is influenced by your speaking ability whether it is client interaction or client business model. This classes has been prearranged in addition to intended in discussion with leaders in the industry to recognize the explicit capabilities that matter, based on their real-world understanding in addition to requirements. The curriculum takes into deliberation students in the course of the training stage-by-stage in addition to develops the conversational capability in addition to client service skills they necessitate to execute well in Voice Process in a Business Process Outsourcing (BPO).