Professional Course in BPO

Compete Infotech Academy
In Kolkata

Price on request
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Important information

  • Course
  • Kolkata
  • Duration:
    20 Weeks

Important information

Where and when

Starts Location
On request
1, Debi Nibas Road (Ground Floor) Near Motijhil College, Dumdum Kolkata-700074, West Bengal, India , 700074, West Bengal, India
See map

Frequent Asked Questions

· Requirements

10+2 Educational level a minimum, Strong interest and basic Understanding of English language. Internet savvy, Strong Interpersonal skills, Eager to learn, Willing to work in alternative shifts, Ability to withstand pressure and stress.

Course programme

Professional Course in BPO focuses on giving comprehensive knowledge as well as information on the fundamental elements linked to Business Process outsouricng Industry popularly called BPO. In this module all the relevant understanding of the industry will be imparted to you in a prudent as well as productive manner.

Course Outline

a. Fundamentals of English language
b. Introduction to communiqué
c. Introduction to Business Process Outsourcing in addition to Call Centre
d. Fundamentals of CRM
e. Email management in .NET
f. Voice intonation & Accent guidance
g. Handling Calls
h. Personality improvement
i. Basics of workstation in addition to Internet

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