Program in Customer Relationship Management

TWB Institute
In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day

Suitable for: Customer Care Executives, Support Function Executives, and professionals who need to learn and understand the fundamentals of ERP and CRM in order to expand their domain expertise in CRM.

Important information

Where and when

Starts Location
On request
No: 4062, 19th Main Road, HAL 2nd Stage,, 560008, Karnataka, India
See map

Course programme

The Fundamentals of Enterprise Resource Planning (ERP) – C.R.M. curriculum is developed to give the candidate a strong foundation in C.R.M. through a well-developed course that assists the candidate:
• Be recognizable with the definition of ERP and the various modules of E.R.P.
• Obtain information regarding the fundamentals of C.R.M.
• Study regarding the various kinds of C.R.M. solution
• Understanding & learning the fundamentals of C.R.M. terminology
On triumphant finishing of this program, the candidate will have deep knowledge regarding C.R.M., the kinds of C.R.M. solutions & the use of E.R.P. in C.R.M..
The main contents of the program are:
• Preface to E.R.P.
• Application
• Implementations
• C.R.M. – concepts
• Applications
This program is mainly meant for Client Care Executive, Support Function Executive, & professionals who require learning and understanding the rudiments of E.R.P. & C.R.M. in order to spread out their domain proficiency in C.R.M.

The advantages of the program are:
• Augment skills in E.R.P. & C.R.M. rudiments
• Endow with strong foundation in the C.R.M.
• Augment skills in applying the concepts of E.R.P. in C.R.M.
• Upgrading the skills of candidate & building in-house teaching potentials
• Be taught at the preferred proficiency stage
o T.W.B. will tailor the programs – the candidate need not go through what a novice should
• Obtain a choice of teaching medium
• Classroom or T.W.B. Online
o learning at your convenient schedules via Computer based, Web - based & Instructor led training)
o Select for classroom teaching at T.W.B. or at own facility
• Utilizing a well-developed program structures, real time facilitation, & correct evaluation
• Capitalize on institute’s flexible teaching to optimize the education quotient

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