Quality Management Training

dancing lion training & consultancy

Price on request

Important information

  • Course
  • When:

This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

Important information
Is this course for me?

❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.


Where and when

Starts Location

What you'll learn on the course

Telephone Skills
Behavioural Safety
Quality Systems
Coaching Skills
Quality management
Quality Process
Quality Training
Telephone answering
Telephone management

Course programme

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.