Quality Management Training

dancing lion training & consultancy
1 opinion

£ 337 - (Rs 27,913)

Important information

  • Course
  • Inhouse
  • Duration:
    2 Days
  • When:

This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Important information
Is this course for me?

❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.


Where and when

Starts Location


Quality manager
What I would highlight I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.

What could be improved Everything OK.

Course taken: November 2016 | Would you recommend this centre?

What you'll learn on the course

Telephone Skills
Behavioural Safety
Quality Systems
Coaching Skills
Quality management
Quality Process
Quality Training
Telephone answering
Telephone management
Quality management
Quality Systems
Quality management
Quality Systems

Course programme

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.