RECEPTIONIST & TELEPHONE SKILLS COURSESTENODAC COMMERCIAL TRAINING INSTITUTE
Price on request
The telephone operator and receptionist are plays an important in every business filed and it is very important jobs in any professional company.
Developing a professional image and maintain excellent communication within and outside the Office are acquired skills, a good telephone operator and receptionist needed to apply both professionally and personally. An equally important part of the job to be able to operate several new equipment.
STENODAC course addresses both aspects of the work and target to improve your self-confidence so you can take virtually any job as a receptionist or telephone operator.
Their training will be integrated with practical application in a live address Telephone exchange (EPABX). our committed staff faculty will guide you in telephone etiquette and techniques, the development of your personality, capacities of reception, appointments, memory aids, phone calls and interviews, etc.
In this training program you will also learn how to handle the fax machine (commonly known as FAX) remains common in the offices of many companies today.
Excellent Reception tricks
The multitude of little tips and tricks involved have made their most powerful business communication. It was amazing to see how this course, trust and engenders a sense of pride, as they have acquired the skills needed to develop their potential. A receptionist can spend only a few seconds of interaction with a customer or client, but that's all the time it takes to produce a lasting impression.
In this training program, candidate will understand how to manage time, deal with all kinds of client, manage conflict calmly and make a first effect that people remember and respect. Candidate will learn techniques for responding to customers' complaints, upset or anger, to ensure a positive outcome for the customer, and for you.
OFFICIAL TELEPHONE SKILLS
Do all your contact from a positive image to enhance the impression of your company. The phone is often the first contact with clients, customers and other key partners. The way you manage all the phone calls only determines if you make or lose business. Identify effective methods of deflecting sales and marketing phone calls, balancing courtesy and assertiveness.
However, many lack the basic skills essential to the professionalism of the phone. Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. The program instruct you almost every thing from respond professionally to the transfer efficiency, and manage a positive attitude. You will learn how to handle angry, impatient confusing, and all kinds of phones with tact, confidence and composure.
Also note that the offices that have marketing organization and TELE-CALL CENTERS becoming rampant in India, a person with excellent telephone communication skills are in high requirement.
We will prepare you to become a excellent RECEPTIONIST and TELEPHONE OPERATOR