CareerVision Training

The Rewards of Telephone Courtesy Online Course (12 months Access)

CareerVision Training
Distancia

£ 84 - (Rs 7,238)
+ VAT

Important information

  • Training
  • Beginner
  • Distance learning
  • Duration:
    Flexible
  • When:
    Flexible
Description

The following course, offered by Career vision, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!

Important information
Venues

Where and when

Starts Location
Flexible
Distance Learning

What you'll learn on the course

Telephone Skills
Access
IT

Course programme

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone.


  • Learn the steps that lead to improved telephone service
  • Learn how to handle multiple calls while staying calm and professional
  • Learn the proper techniques to transfer calls and solve communication problems



Section A: Telephone Courtesy Pays
Become an Expert
Handling Calls
Answering Calls
Handling Problems
Handling Calls for Others
Review