Sales and Negotiation Skills

Middlesex University
In London (England)

Price on request

Important information

  • Short course
  • London (England)
  • Duration:
    1 Day
  • When:
    Flexible
Description

Using thought provoking case studies, you'll explore how to negotiate with difficult people and in challenging situations, as well as gaining essential training in empathy and assertiveness as part of the negotiating process.



By the end of the session, you'll be able to:



Establish objectives to be achieved by negotiation, formal or informal

Identify a range of outcomes, from the desired ideal to the ultimate acceptable fall back position

Important information
What are the course objectives?

By the end of the session, you'll be able to:



Use interpersonal skills to influence others in both informal and formal situations to achieve identified objectives

Act assertively to achieve objectives

Reduce resistance and minimise conflict

Know when and how to accept the opinions, values and the will of others

Work to achieve a win win situation.

Requirements:

Venues

Where and when

Starts Location
Flexible
London
The Burroughs, NW4 4BT, London, England
See map

What you'll learn on the course

Negotiation Skills
IT
Sales
Assertiveness Training
Social Skills
Skills and Training
Sales Training
Behaviour
Authority
Tactics
non verbal communication
Negotiation strategy
Assertiveness
power

Course programme

This one day course covers the following areas:

Techniques for influencing others, including non verbal communication and social skills
Assertiveness
Levels of power and authority, and the impact on negotiation
Negotiation strategy, tactics and behaviour
Conflict and its resolution
The importance of achieving 'win win' and its effects on long term relationships
The importance of defining objectives, and deciding whether negotiation is the appropriate measure to take
Ways to identify acceptable outcomes, from the ideal to least acceptable, and their consequences.
This course is part of the Institute for Work Based Learning (IWBL) Management Series. Other workshops include:
Interviewing Skills
Planning to Meet Customer Requirements
Professional Presentation Skills
Recruitment and Selection
Time Management

Completion of four of the workshops in this series and a Work Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.