Global Edulink

£ 335 - (Rs 27,314)

Important information

  • Course
  • Intermediate
  • Online
  • 20 hours of class
  • Duration:
    365 Days

This pack has 4 units. Unit 01 delivers tutorials for Secretarial Skills Development, Unit 02 for Administrative Skills Development, Unit 03 for Personal and Professional Skills Development and Unit 04 delivers tutorials for Computer Literacy Skills Development.

Important information
What are the course objectives?

There are different paths in which your career could develop. You can be an Executive Secretary or Personal Assistant for company director, executives or for senior management positions.

Requirements: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Learners should be ages 19 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.


Where and when

Starts Location


What you'll learn on the course


Course programme

COURSE CURRICULUM 1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA 2. DIARY MANAGEMENT 3. BUSINESS REPORTS AND LETTER WRITING 4. E-MAILS WRITING TIPS 5. HANDLING CONFIDENTIAL DOCUMENTS 6. SUCCESSFUL MEETING MINUTES 7. NOTE TAKING 8. DATA MANAGEMENT, RECORD KEEPING AND FILING 9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS 10. DELIVERING POSTAL MAIL 11. DICTATING 12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS 13. ORGANISING A MEETING 14. BOOKKEEPING 15. INVOICING/PETTY CASH 16. DOCUMENT PROOFREADING 17. TIPS FOR SPEED READING 18. MICROSOFT WORD 19. MICROSOFT EXCEL 20. MICROSOFT POWERPOINT Understand the role of a PA, secretary or assistant and the skills needed to fulfil the role. Have knowledge of good communication skills, including how to be assertive and listen well. Learn more about business writing skills. Recognise the different working and management styles to enable you to work better with your boss. Understand how to better your diary management, scheduling and time management skills. Have knowledge of how to organise a successful meeting. Learn how to write and layout and a meeting agenda. Understand the importance of office ergonomics. Learn how to use Microsoft Office for business documentation.

Additional information

It's particularly suited for those who prefer a self-paced method of learning, with trainer support when they need it. All levels welcome, from beginners to experience. The course is ideal for both beginners and existing Secretary and PA who is seeking the opportunity to promote their career with a formal qualification. The course will help to gain the knowledge or widen their skill base to perform Secretary and PA related tasks, as a part of their role.