Six Sigma Certification:TQM + PM + KAIZEN

IIBM Institute of Business
In New Delhi

Price on request
You can also call the Study Centre
11323... More
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Important information

  • Certificate
  • New delhi
  • Duration:
    6 Months
Description

Important information
Venues

Where and when

Starts Location
On request
New Delhi
Management21, Paharpur Business Centre,Nehru Place, 110019, Delhi, India
See map

Course programme

o Environmental management system
o Management tools and statistical Process control
o Taguchis quality engineering
Performance measure

INTRODUCTION OF PM

o Managing a Project

o Managing Human Resources
o Managing Project Integration
o Project Risks
o Introducing Project Procurements
o Managing the Project Scope

FUNDAMENTAL QUESTION

o What is Kaizen?
o Why Does Customer Care need Kaizen?
o What is Customer Care?

ASPECTS OF KAIZEN

o Motivating and Enabling Employees
o Breaking Down Internal Barriers
o The Technology to Improve Customer Service
o Building Long-Term Relationships with Customers
o Researching the Market


CUSTOMER CARE & KAIZEN

o Avoiding Pitfalls and Maintaining the Momentum
Customer Care Strategy
o Developing a Kaizen


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