Six Sigma Certification:TQM + PM + KAIZEN

o Environmental management system
o Management tools and statistical Process control
o Taguchis quality engineering
Performance measure

INTRODUCTION OF PM

o Managing a Project

o Managing Human Resources
o Managing Project Integration
o Project Risks
o Introducing Project Procurements
o Managing the Project Scope

FUNDAMENTAL QUESTION

o What is Kaizen?
o Why Does Customer Care need Kaizen?
o What is Customer Care?

ASPECTS OF KAIZEN

o Motivating and Enabling Employees
o Breaking Down Internal Barriers
o The Technology to Improve Customer Service
o Building Long-Term Relationships with Customers
o Researching the Market


CUSTOMER CARE & KAIZEN

o Avoiding Pitfalls and Maintaining the Momentum
Customer Care Strategy
o Developing a Kaizen