Telephone etiquette and CRM

Training

In Bangalore

Price on request

Description

  • Type

    Training

  • Location

    Bangalore

  • Duration

    1 Day

Facilities

Location

Start date

Bangalore (Karnātaka)
See map
Opp. State Bank of Mysore Indira Gandhi Circle JP Nagar Ist Phase, 560078

Start date

On request

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Reviews

Course programme

Telephone consumer service teaching is perhaps the most exigent form of consumer service as the candidate does not have the lavishness of body language to articulate the person. The candidate has to depend on other tasks than just reveal a smile to show the clientele that he is pleased to be there. Good telephonic etiquettes go further than saying ‘please’ & ‘thank you’ It comprises not parting callers on-hold too much time, forwarding callers to other workers in an amicable manner, and use of polite, friendly greetings & closings. This teaching module covers the following:
o Handle the telephone
o Mastering voice inflections
o Effectual listening
o Manage Objections

Telephone etiquette and CRM

Price on request