Telephone etiquette and CRM
Training
In Bangalore
Description
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Type
Training
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Location
Bangalore
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
Telephone consumer service teaching is perhaps the most exigent form of consumer service as the candidate does not have the lavishness of body language to articulate the person. The candidate has to depend on other tasks than just reveal a smile to show the clientele that he is pleased to be there. Good telephonic etiquettes go further than saying ‘please’ & ‘thank you’ It comprises not parting callers on-hold too much time, forwarding callers to other workers in an amicable manner, and use of polite, friendly greetings & closings. This teaching module covers the following:
o Handle the telephone
o Mastering voice inflections
o Effectual listening
o Manage Objections
Telephone etiquette and CRM