Telephone etiquette and CRM

Winners Academy
In Bangalore

Price on request
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Important information

  • Training
  • Bangalore
  • Duration:
    1 Day

Important information

Where and when

Starts Location
On request
Opp. State Bank of Mysore Indira Gandhi Circle JP Nagar Ist Phase, 560078, Karnataka, India
See map

Course programme

Telephone consumer service teaching is perhaps the most exigent form of consumer service as the candidate does not have the lavishness of body language to articulate the person. The candidate has to depend on other tasks than just reveal a smile to show the clientele that he is pleased to be there. Good telephonic etiquettes go further than saying ‘please’ & ‘thank you’ It comprises not parting callers on-hold too much time, forwarding callers to other workers in an amicable manner, and use of polite, friendly greetings & closings. This teaching module covers the following:
o Handle the telephone
o Mastering voice inflections
o Effectual listening
o Manage Objections

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