TELEPHONE SKILLS DIPLOMA ONLINEGlobal Edulink
£ 328 - (Rs 26,743)
- 20 hours of class
What you'll learn on the course
COURSE CURRICULUM 1. CUSTOMER SERVICE PRINCIPLES 2. EXCELLENT CUSTOMER SERVICE PROCESS 3. COMMUNICATION SKILLS FOR CUSTOMER SERVICE 4. CUSTOMER SERVICE TECHNIQUES 5. HANDLING CUSTOMER COMPLAINS 6. TELEPHONE TECHNIQUES 7. TELEPHONE ETIQUETTE 8. TELEPHONE CUSTOMER SERVICE PROCESS 9. POWER OF TELEPHONE COURTESY 10. INTERNAL CUSTOMER SERVICE 11. CUSTOMER SERVICE AT CALL CENTRES 12. DEVELOPING EFFECTIVE TELEPHONE CUSTOMER SERVICE SKILLS MOCK EXAM FINAL EXAM
This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver Telephone customer service in a range of industries and contexts. This course is ideal for those who are responsible for answering the telephone for incoming calls or dialing out and making calls on behalf of their organisation to suppliers or customers.