Training Program - Customer Service

Potentials Unlimited
In Mumbai

Price on request
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Important information

  • Training
  • Mumbai
  • Duration:
    2 Days

Important information

Where and when

Starts Location
On request
C-12 Suhail, L.J. Cross Road 1, Mahim Mumbai 400 016 INDIA, 400016, Maharashtra, India
See map

Course programme

Our customer service training module focuses on invigorating human resources, stirring clients, augmenting image, advancing positive unfounded information, along with increase repeat business. Clientele have prospects that are developing incessantly in addition to fitting to be more challenging, so principles of service eminence need to always be on an increasing curve. However eminence in service does not just happen. Good quality service comes from scheduling, acquaintance, skills in addition to endeavor. As a team-leader, administrator, senior manager or a superintendent, you need tools to comprehend your patrons, set eminence service principles as well as explain customer tribulations. Only then can buyer happiness be achieved in authenticity.To capitalize on customer happiness in addition to guarantee partner readiness, providing edification services to clients in addition to partners has turn out to be an aggressive prerequisite for numerous organizations. Numerous organizations have adopted this model to trim down shock on their service association in addition to more prominently improve the bottom line.

Course Objectives

" Welcome how client service efforts force company profits;
" Comprehend that internal customer service is just as significant as external customer service;
" Prioritize plus focus on the top expectations of clientele;
" Identify one's own character style and the character styles of clients;
" Enlarge a personalised stratagem for civilizing listening skills;
" Choose expressions that is consoling with swaying;

Topics incorporated in this Training Module

* Initiating a client meeting point
* How to bring in the customer service program
* Generating obligation
* How to produce pledge to the foreword of a customer service center
* Where does client service fit in?
* How to inspect the circumstance in which the squad operate plus identify any managerial issues probable to influence the method in which the team serves their clientele.
* What do we proffer our clients?
* How to describe the team's service niche plus service individuality
* Creating a constructive representation
* How to encourage your client of the potencies of your service all the way through a affirmative image
* Getting the memorandum across
* To study how to converse with your clientele
* Dealing with complicated clientele
* How to learn how to transact with difficulty or intricate clients
* Sustaining a client service spotlight
* How to make client service a way of life


* Lectures
* Questionnaire
* Group-Discussion
* Individual Exercise
* Group Activity
* Conjecture technique
* Presentation

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