Training Program - Customer Service Skills

This is a indispensable client service skilling curriculum casing fundamental skill necessary for aftersales service or backend sales actions in the vein of order-booking, followups in the company of clients, setting up new-fangled consumers in addition to managing grievances in addition to problems. The method used is wide-ranging maneuvers to exist the state of affairs usually faced in addition to excellent tune client handling. Both telephonic handling in addition to face-to-face handling is enclosed in this program

Topics to be studied in this module are as follows

• Communication Skills
• Customer Relationship Management
• Listening skills - listening to emotions even on phone
• Effective sales communication
• Sales Training
• Handling concerns
• Mastering emotions
• Targeted Advertising
• Media Communication