Training Programme in Comprehensive Customer Care

Upside Learning offers a complete support system for our product offerings as well as for the custom solutions we develop for you. The objective is to provide you with a comprehensive support package enabling you to serve your customers reliably.



We offer five types of Support Plans, as listed below. We also program custom support packages for you if you have specific and special requirements.
Standard Support Services Plan
Access to an online Support Portal as a reporting and tracking tool. The Support Portal triggers automated email alerts.
Access to email as a reporting method. Special email IDs can be set for receiving support emails
(e.g. you_customer.support@upsidelearning.com).
Telephone / Skype / Online Meeting (Webex, Gotomeeting, or other similar applications) support for authorized contacts.
Facility to designate 2 Authorized Contacts.
Extended Support Services Plan
All features included in the Standard Support Plan.
Extended working hours.
Facility to designate 3 Authorized Contacts.
Premium Support Services Plan
All features included in the Standard and Extended Support Plans.
1 hour response for Priority 1 issues, 24x7x365.
Assigned support representative.
Technical account reviews once per quarter.
Facility to designate 4 Authorized Contacts.