Travel and Protocol Management - (Diploma-Postgraduate)

Course Contents, Concepts and Issues

Module 1

Visa and Immigration Formalities

Visa Processing

Visa Arrangements

Passport Processing

Hotel Visa Processing

Business Travel Requirements

Immigration Regulations and Requirements

General Travel Management

Nature of Strategic Public Relations

Booking Arrangement

Hotel Reservation

Airline Reservation

Corporate Hotel Booking Arrangement

Events Planning and Protocol

Recovery Planning and Protocol

Exhibition Planning and Participation

Planning, Organisation and Management or Protocol Duties

Special Arrangements and Planning for Vehicular Convoys

Nature of Strategic Public Relations

Meetings Management

Participating and Contributing in Meetings

Resonation

GroupThink VS TeamThink

Personality and Group Dynamics

Personality Types and Their Influences

Group Dynamics : A Definition

Forming

Storming

Norming

Performing

Disbandment

Module 2

Relationship Management

Relation with Embassies and Ministries

Embassy Relations and (Note Verbale)

Media Relations

Skills For Public Relations

General Protocol Management

Airport Duties

Organisational Improvement Strategy

Corporate Social Responsibility and Sponsorship

Corporate Identity Implementation and Maintenance

Corporate Strategy : An Introduction

Tactical Management

Systems Thinking

Equifinality

Understanding International Airline Ticketing and Flight Schedules

Use of the Internet and Other IT Systems

Online Public Relations

Internal Communications and Intranet

Freight Arrangements for Personal Belongs

Risk Management: An Introduction

Contingency Planning

Crisis Management

Continuity Management and Disaster Recovery

Public Service Continuity Management

Salient Communication Issue

Defining Communication

Barriers to Effective Communication

Cross Cultural Communication

Communication and Presentation

Presentation Skills

Writing the Media