UK Consumer Protection Law (Caracas)

HRODC Postgraduate Training Institute
In Caracas, Venezuela (Venezuela)

£ 5,000 - (Rs 4,09,434)

Important information

  • Course
  • Caracas, venezuela (Venezuela)
  • Duration:
    5 Days
  • When:

Limited Objectives: At the end of specified learning or development activities, delegates will be able to: Know the role of Competition Commission in promoting fairness for consumers. Understand how Local Trading Standards protects Consumer's rights. Know the role of Office of Fair Trading (OFT) in protecting consumer. Determine the liability of retailers and manufacturers. Interpret the law on Repair and Refund.
Suitable for: This course is designed for: Consumer Protection Agency Officials. Manufacturers. Retailers. Wholesalers. Manufacturing Representatives. Customer Relations Personnel. Client Relations Personnel. Commodity Traders. Academics. Marketing and Sales Personnel. All those with an interest in UK Consumer Protection Law

Important information

Requirements: Degree or Work Experience


Where and when

Starts Location
Caracas, Venezuela
Avenue Casanova, 1050, Miranda, Venezuela
See map

What you'll learn on the course

IT Law
Office IT
Ms Office
Trading Standards

Course programme

Course Contents, Concepts and Issues

  • Consumer Protection Laws: UK Consumer Law
  • The Role of the Competition Commission in Promoting Fairness for Consumers
  • Role of Local Trading Standards in Protecting Consumer Rights
  • The Role of the Office of Fair Trading (OFT) in Protecting Consumers, in Relation to:
  • Construction and Property
  • Consumer Credit
  • Financial and Professional Services
  • Pharmaceutical and Health
  • Retail and Wholesale
  • Transport
  • Retailer Liability
  • Manufacturer Liability
  • Repair of Refund: Interpreting the Law
  • Manufacturers’ Warranty
  • Fit For Purpose: Retail Implications
  • When is a Sale Not a ‘Sale’?
  • Money as a Legal Tender: Consumer Rights in Paying For Goods and Services
  • Unfair Contract Terms
  • Dealing With Unfair Terms in Home Improvement Contracts
  • Unfair Terms in Holiday Caravan Agreements
  • Interpreting the Unfair Terms in Consumer Contracts
  • Regulations 1999
  • Interpreting the Law in Relation to:
  • Financial Penalties
  • Cancellation Clauses
  • Supplier's Right to Cancel Without Notice
  • Excessive Notice Periods for Consumer Cancellation
  • Binding Consumers to Hidden Terms
  • Supplier's Rights to Vary Terms Generally
  • Right to Change What Is Supplied
  • Price Variation Clauses
  • Supplier's Right of Final Decision
  • Entire Agreement and Formality Clauses
  • Binding Consumers Where the Supplier Defaults
  • Supplier's Right to Assign Without Consent
  • Restricting the Consumer's Remedies
  • Analysis of Other Terms Considered Potentially Unfair
  • Consumer Protection from Unfair Trading Regulations 2008
  • Payment Protection Insurance Market Investigation Order 2011.
  • Consumer Credit Directive (CCD) 2010/ 2011
  • Selling At a Distance and the Distance Selling
  • Estate Agents Act 1979
  • OFT’s Consumer Codes Approval Scheme
  • Core Criteria for Consumer Codes of Practice