Unified Contact Center Express AdvancedHBF IT EDUCATION SERVICES
Price on request
Syllabus for this course
In this course, you'll build on the training and writing experience got in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the total Customer Response Solution (CRS) functionality. Learn to implement features that extend the functionality of UCCX using many of the tools available in the premium version of the product. Invoke behaviors that involve web-based applications, such as Web Callback Option and Leave a Message in Queue.
This course puts a special attention and main emphasis on scripting & Sub-system administration
Requirements for this course is:
Skills attained from attending Unified Contact Center Express Deployment