Unified Contact Center Express Advanced

HBF IT EDUCATION SERVICES
In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
Bangalore
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027, Karnataka, India
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Course programme

Syllabus for this course

In this course, you'll build on the training and writing experience got in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the total Customer Response Solution (CRS) functionality. Learn to implement features that extend the functionality of UCCX using many of the tools available in the premium version of the product. Invoke behaviors that involve web-based applications, such as Web Callback Option and Leave a Message in Queue.

This course puts a special attention and main emphasis on scripting & Sub-system administration

Requirements for this course is:

Skills attained from attending Unified Contact Center Express Deployment


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